Aakansha Rajput
Vetted Talent
Aakansha Rajput
Vetted Talent
Salesforce Service Cloud Consultant with 3.5+ Years of Diverse Experience in Salesforce Technology. Proven Track record as CRM Developer and Administrator, with 1.8 Years of Specialized Expertise in Veeva CRM.
Skilled in Customer Success Engineering with 1.7 Years of Exp.
- Salesforce.com Customization, Administration, Deployment: Objects, Tabs, Apps, Layouts, Workflows, Process builder, Flows, Sharing and visibility, Reports and Dashboards, Data model, Security Model
- Good knowledge about data sharing and access management with proficient in the User Management module
- Proactive and willing to go above and beyond to satisfy client and learn new aspects of the technology.
- Transitioning from an Associate Software Engineer at Accenture, I've honed skills in Salesforce.com customization, administration, and deployment. My commitment to proactive learning and client satisfaction underpins our team’s achievements in data sharing, access management.
- Role
Associate Technical Support Engineer
- Years of Experience
4 years
Skillsets
- Data Migration
- Workflow Management
- user training
- testing
- stakeholder relations
- Project management
- process automation
- lightning component
- Debugging
- Apex
- cloud architecture
- Business Intelligence
- Splunk analysis
- Veeva CRM
- Salesforce administration
- SOQL
- Visual Force
Vetted For
16Skills
- Roles & Skills
- Results
- Details
Senior Salesforce AdministratorAI Screening- 66%
- Skills assessed :Communication, Data Migration, declarative capabilities, Integration, Problem Solving, Process Builder, Salesforce administration tools, Salesforce Data Model, Security Model, third-party app integrations, Case Management, Flow Builder, Formula Fields, Salesforce Administartion Tools, Salesforce Configuration, Salesforce Customization
- Score: 59/90
Professional Summary
4Years
- Oct, 2022 - Present2 yr 8 months
Associate Technical Support Engineer
Salesforce - Dec, 2020 - Oct, 20221 yr 10 months
Associate Software Engineer
Accenture Solutions
Applications & Tools Known
Salesforce
SOQL
Workbench
Apex
Splunk
Data Loader
Work History
4Years
Associate Technical Support Engineer
SalesforceOct, 2022 - Present2 yr 8 months
Proactively identify, analyze and resolve technical issues related to Salesforce applications, ensuring minimal downtime and optimal performance for end users. Utilized administration skills to resolve customer issues, manage users, roles, and automation. Mentored new engineers, facilitated Scrum calls, and managed troubleshooting tasks.
Associate Software Engineer
Accenture SolutionsDec, 2020 - Oct, 20221 yr 10 months
Managed primary Salesforce administration, analyzed issues on VEEVA platforms, and developed custom solutions. Conducted data migration and reporting, automated processes, created security models, and supported system development.
Achievements
- Received the Performer of the Month award three times, recognized for outstanding achievements in reducing TTR (6.9) and consistently delivering high levels of CSAT (4.76)
- Consistently garnered positive feedback from clients through multiple customer satisfaction and appreciation emails
- Rectified faulty admin user management system, enhancing productivity by 50%
- Automated the periodic product usage status reporting in collaboration with the automation team to provide detailed business insights
- Accelerated the team restructuring process to launch the new sales rep team within the rescheduled deadline, facilitating various drug promotional campaigns
- Received several appreciations from onsite project teams for proactive project support, on-time escalation management & performance excellence
Education
MCA
Banasthali Vidyapith (2020)BSc: Computer Science (Hons)
Teerthanker Mahaveer University (2017)
Certifications
Salesforce platform app builder, 2023
Salesforce adm 201 certified administrator, 2021
Salesforce certified service cloud consultant
Transformative leadership certificate program
Salesforce certified advance administrator