Abhaya Shankar

Led performance and UX enhancements for the IQ Secure Dashboard, improving doctor efficiency, including revamping the Diagnosis flow from a long form to a multi-step paginated flow, resulting in 30% reduction in QC errors and 20% increase in successful form submissions by doctors. Owned and delivered critical OneCRM features, achieving 100% ITO completion and improving FCR and TAT by 20-25%, significantly streamlining customer support workflows. Spearheaded the bulk case upload system for SBI Life, enabling seamless integration of manual data formats and eliminating dependency on manual entries, improving operational speed and partner satisfaction. Helped the frontend team implement Technical SEO in Next.js, enhancing crawlability, metadata structure, and performance to support better search discoverability across key healthcare products. Recognized for End-to-End Ownership and Execution Excellence, awarded Star of the Month and actively mentored junior developers to elevate team capability.

Built and maintained a CRM dashboard for a real estate client, tracking 20+ site-wise employee attendance, login hours, and task status using React.js and Tailwind CSS, improving operational visibility by ~35%. Integrated REST APIs for real-time data updates, reducing sync delays and optimized UI responsiveness across devices. Ensured clean, modular code which reduced maintenance effort by ~30% and improved component reusability across modules. Collaborated in Agile sprints, participated in code reviews, and continuously upskilled to align with modern frontend practices.