Abhinaba Chowdhury
I am Customer Success Expert with 3+ years of experience in the field of Customer Success across various domains of E-commerce, Food Delivery and B2B Insurance. I possess great communication and presentation skills. I am very agile towards learning and exploring new subjects. I tend to adapt very quickly to changes. I have successfully trained and coached many professionals and always catered to business requirements by meeting individual or departmental goals. The most important 4Cs in Customer Success that I have learnt: Compassion, Composure, Customer Centricity and Communication Proficiency.
- Role
Head of Customer Success
- Years of Experience
5.33 years
Skillsets
- Hubspot
- Zoho
- Workflow automation
- WhatsApp Marketing
- team coaching
- Salesforce
- Retention planning
- MS Office Suite
- Monitoring
- Meta business suite
- lifecycle planning
- Analytics
- Google Suite
- Email Marketing
- Customer success strategy
- Cross-functional collaboration
- CRM
- Communication
- CODA
- Client onboarding
- B2b account management
Professional Summary
5.33Years
- Aug, 2025 - Present 9 months
Head of Sales and Operations
Infinite Solution - Jan, 2024 - Jul, 20251 yr 6 months
Head of Customer Success
BotSpace - Dec, 2022 - Jan, 20241 yr 1 month
Assistant Manager - Customer Success
Nova Benefits - Sep, 2020 - Nov, 2020 2 months
Customer Care Executive
TP - Dec, 2020 - Nov, 2021 11 months
Operations Trainer
TP - Dec, 2021 - Dec, 20221 yr
Customer Success Associate
Nova Benefits
Work History
5.33Years
Head of Sales and Operations
Infinite SolutionAug, 2025 - Present 9 months
Head of Customer Success
BotSpaceJan, 2024 - Jul, 20251 yr 6 months
Lead Customer Success for BotSpace, a WhatsApp Business API platform, managing strategy, delivery, and operations. Drove a 35% increase in upsell revenue, reduced churn by 24%, maintained a 91% CSAT, implemented scalable workflows, and partnered with cross-functional teams to increase feature adoption.
Assistant Manager - Customer Success
Nova BenefitsDec, 2022 - Jan, 20241 yr 1 month
Supervised and upskilled a team of 15+ Customer Support Associates to meet service delivery goals. Handled B2B health insurance claims, managed escalations, conducted performance reviews, and collaborated with cross-functional teams to maintain a CSAT of 90%+.
Customer Success Associate
Nova BenefitsDec, 2021 - Dec, 20221 yr
Onboarded and trained new team members, resolved client issues across multiple channels, and worked with internal teams to reduce turnaround time.
Operations Trainer
TPDec, 2020 - Nov, 2021 11 months
Trained and mentored over 250+ support executives, led quality analysis and communication workshops, and achieved KPIs above 90% in CSAT and other metrics.
Customer Care Executive
TPSep, 2020 - Nov, 2020 2 months
Resolved client issues across multiple support channels, onboarded and trained new team members, and improved client experience by reducing turnaround time.
Achievements
- CSAT OKR Champion (Teleperformance India)
Education
Bachelor of Commerce (Honors) in Accounting
University of Calcutta (2022)Higher Secondary (ISC) in Commerce
National Gems Higher Secondary School (2019)Matriculation (ICSE) in Commerce
National Gems Higher Secondary School (2017)