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Abhinav Kathuria

Academically, I am B.tech in Computer Science and a M.A. is Organizational Behaviour.

I am skilled in technology, effective communication with clients, customers, prospective business partners. Over the years, I've got a chance to observe the growth of Indian e-commerce industry. I've worked for some of the prominent players of indian ecommerce sector- Big Foot Retail Solutions (KartRocket/ShipRocket), Infibeam Avenues, Shoptimize, Pickrr and Gokwik.

I've had a chance to serve some of key Enterprises in D2C like Daikin, Panasonic, Orient Electric, Luminous, Haldiram's Delhi, Bombay Shaving Co., Shopper's Stop, Lenskart, Fireboltt to name a few.

Currently enabling D2C brands to efficiently manage their RTO problem and realise higher GMV through Affiliation Program at Gokwik.

  • Role

    Client Success Manager

  • Years of Experience

    10.42 years

Skillsets

  • HTML
  • Python
  • SQL
  • CSS
  • Freshdesk
  • Google Adwords
  • Google Analytics
  • Jira
  • Magento
  • Salesforce
  • SAP
  • Shopify

Professional Summary

10.42Years
  • Sep, 2025 - Present 7 months

    Senior Client Success Manager

    Hack2skill
  • Mar, 2023 - Aug, 20252 yr 5 months

    Team Lead - Customer Engineering

    GoKwik
  • Oct, 2022 - Mar, 2023 5 months

    Senior Customer Engineer

    GoKwik
  • Dec, 2018 - Feb, 20201 yr 2 months

    Account Manager

    Shoptimize (acquired by Graas)
  • Jul, 2020 - May, 2021 10 months

    Business Development And Account Manager

    Pickrr
  • Jul, 2021 - Oct, 20221 yr 3 months

    Technical Account Manager

    GoKwik
  • Nov, 2017 - Dec, 20181 yr 1 month

    Assistant Manager

    Infibeam
  • Nov, 2014 - Jul, 20172 yr 8 months

    Business/E-Commerce Consultant

    Big Foot Retail

Applications & Tools Known

  • icon-tool

    SAP

  • icon-tool

    Magento

  • icon-tool

    Freshdesk

  • icon-tool

    Jira

Work History

10.42Years

Senior Client Success Manager

Hack2skill
Sep, 2025 - Present 7 months
    The role involves onboarding new clients and helping them set up Hack2skills platform, monitor their overall progress and health while resolving their issues within a specified time frame. Performing monthly business reviews to demonstrate the goals achieved and ensuring their renewals and retention with Hack2skill.

Team Lead - Customer Engineering

GoKwik
Mar, 2023 - Aug, 20252 yr 5 months

Senior Customer Engineer

GoKwik
Oct, 2022 - Mar, 2023 5 months

Technical Account Manager

GoKwik
Jul, 2021 - Oct, 20221 yr 3 months
    The role involves integrating merchants shopify store with Gokwiks checkout solution. It involves both interpersonal and technical skills to perform the integrations targeted for a month. For past 1 year in the organization I was managing a team of individual contributors, performing seamless integrations.

Business Development And Account Manager

Pickrr
Jul, 2020 - May, 2021 10 months
    The role involved pitching the advantages of Pickrrs Solution for solving the logistics issues faced by Indian D2C merchants, closing the deals and meeting monthly targets.

Account Manager

Shoptimize (acquired by Graas)
Dec, 2018 - Feb, 20201 yr 2 months
    The role involved managing the websites and marketing for enterprise merchants like Luminous, Haldirams, Spicestore, Lifelong etc, ensuring the merchant satisfaction on website content and marketing performance.

Assistant Manager

Infibeam
Nov, 2017 - Dec, 20181 yr 1 month
    The role involved managing the accounts and logistics for enterprise merchants like Orient, Daikin, Phillips, ensuring the merchant and customer satisfaction on timely delivery of the order along with managing ecommerce PnL through merchants online store.

Business/E-Commerce Consultant

Big Foot Retail
Nov, 2014 - Jul, 20172 yr 8 months
    The role involved pitching the advantages of Shiprockets SaaS Solution for solving the logistics issues faced by Indian D2C merchants, closing the deals and meeting monthly targets.

Achievements

  • Onboarding and Integrating 300+ merchants in a span of less than 12 months
  • Gokwik Awarded ESOPs twice in a year as a token of showing excellence in the work
  • Pickrr awarded Airpods as a token of appreciation of annual Performance
  • Getting emails from clients and customers expressing gratitude on regular basis for getting the job done in time.
  • Promoted twice within a span of a year from E-Commerce Adviser to E-Commerce Consultant, from E-Commerce Consultant to Business Developer.
  • Enabled clients like Luminous in achieving revenue targets from brand ecommerce.
  • Among the 7 finalists in an All India online competition called Best Internship Ever organized by Zostel Hospitality Pvt. Ltd.

Major Projects

3Projects

Freelancing as Operations Manager with KRICH Foundation

Jun, 2024 - Aug, 2024 2 months
    Helping them raise awareness using campaigns in nearby villages around Waste Management, segregation, recycling and upcycling.

Counselling Psychologist with ICHARS

Feb, 2020 - Jul, 2020 5 months
    Worked as a Counselling Psychologist with ICHARS- Institute of Clinical Hypnosis and Related Science.

Primary School Teacher with Ananda Vatika Green Gurukulam

Aug, 2018 - Oct, 2018 2 months
    Worked as a Primary School Teacher.

Education

  • Masters in Psychology

    Indira Gandhi National Open University (2020)

  • B.Tech(Computer Science Engineering)

    Uttar Pradesh Technical University (2014)

  • Intermediate

    CCDPS, Ghaziabad

  • High School

    CCDPS, Ghaziabad

Certifications

  • Google adwords certificate