Abhishek Kallimar
I have demonstrated the attitude to adapt to any work environment and have the ability to learn new concepts and structures quickly. As hard and motivated worker, I strive for success along with my sense of responsibility, dedication, and positive attitude. If given an opportunity to work in your company, I would do my best to gain your con dence by means of honesty, hard work, and devotion towards my duty.
- Role
Senior customer support representative
- Years of Experience
7 years
Skillsets
- Lean
- Zoho
- Zendesk
- Tableau
- Slack
- ServiceNow
- Salesforce
- Power BI
- Macros
- Agile
- Jira
- Intercom
- Hubspot
- Freshdesk
- Excel
- CRM
- Confluence
Professional Summary
7Years
- Mar, 2024 - Present2 yr 1 month
Senior customer support representative
Definitive Healthcare - Jan, 2022 - Feb, 20242 yr 1 month
Product Support
Nuance + Microsoft - Aug, 2020 - Dec, 20211 yr 4 months
CCSS Representative
HSBC HDPI - Jul, 2018 - Jun, 20201 yr 11 months
Technical support (Process associate)
S and S Solutions
Work History
7Years
Senior customer support representative
Definitive HealthcareMar, 2024 - Present2 yr 1 month
Provide multi-product support and technical assistance to customers through Zendesk. Troubleshoot platform-related issues and guide users through solutions. Collaborate with cross-functional teams to escalate and resolve complex cases. Maintain high customer satisfaction through professional and responsive service.
Product Support
Nuance + MicrosoftJan, 2022 - Feb, 20242 yr 1 month
Dragon medical knowledge. Provided guidance and assistance to junior staff members when needed. Collected, analyzed and reported on data for use in operational planning. Assisted in the development of software applications used in product support activities.
CCSS Representative
HSBC HDPIAug, 2020 - Dec, 20211 yr 4 months
Servicing clients with their banking needs and any issues with their transactions, check clearing/check deposits, internet banking (wire transfers, bill payments, etc), card declines, POA, etc.
Technical support (Process associate)
S and S SolutionsJul, 2018 - Jun, 20201 yr 11 months
Provided IT Support to a Teleradiology company based in Orlando, Florida, and their customers across the United States. Responsible for providing IT assistance to radiologists and clients across 50 states who need assistance in transferring clinical data through Picture Archiving Communication System (PACS).
Education
BBM Degree
SDM College of Business Management (2017)12th PUC
Canara Pu College (2014)