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Abhishek Kallimar

I have demonstrated the attitude to adapt to any work environment and have the ability to learn new concepts and structures quickly. As hard and motivated worker, I strive for success along with my sense of responsibility, dedication, and positive attitude. If given an opportunity to work in your company, I would do my best to gain your con dence by means of honesty, hard work, and devotion towards my duty.
  • Role

    Senior Product Analyst

  • Years of Experience

    7.6 years

Skillsets

  • CRM
  • Zendesk
  • automation
  • Data Analysis
  • PACS
  • SQL

Professional Summary

7.6Years
  • Mar, 2024 - Present2 yr 4 months

    Senior Product Analyst

    Definitive Healthcare
  • Jan, 2022 - Feb, 20242 yr 1 month

    Senior Product Support

    Nuance + Microsoft
  • Aug, 2020 - Dec, 20211 yr 4 months

    CCSS Representative

    HSBC HDPI
  • Jul, 2018 - Jun, 20201 yr 11 months

    QA Analyst(Process associate)

    S And S Solutions

Work History

7.6Years

Senior Product Analyst

Definitive Healthcare
Mar, 2024 - Present2 yr 4 months
    Managing product support and customer satisfaction. Managing 210 tickets daily across multiple SaaS products via Zendesk, SQL etc. Manage approximately 210 tickets daily across multiple SaaS products via Zendesk, ensuring 100% SLA compliance. Maintain a consistent CSAT average of 12-15 monthly responses, reflecting high client satisfaction. Designed over 35 automation macros that streamlined Next workflows, reducing resolution time by 25% and decreasing escalations. Partner with product and engineering teams to troubleshoot complex platform issues and implement permanent fixes. Trained 5-9 new hires on ticketing, escalation management, and communication best practices.

Senior Product Support

Nuance + Microsoft
Jan, 2022 - Feb, 20242 yr 1 month
    Involved in Dragon medical knowledge and product support. Provided guidance and assistance to junior staff members. Collected, analyzed, and reported on data for operational planning. Assisted in the development of software applications for product support activities. Dragon medical knowledge. Provided guidance and assistance to junior staff members when needed, with the help of SQL.

CCSS Representative

HSBC HDPI
Aug, 2020 - Dec, 20211 yr 4 months
    Serviced clients with their banking needs and transaction issues. Handled check clearing, deposits, and internet banking queries.

QA Analyst(Process associate)

S And S Solutions
Jul, 2018 - Jun, 20201 yr 11 months
    Provided IT assistance to Radiologists and client. Helped in transferring clinical data through Picture Archiving Communication System(PACS).

Education

  • BBM Degree

    SDM College of Business Management (2017)

  • 12th PUC

    Canara Pu College (2014)