Abhishek Vishwakarma

Directed APAC contract extensions by owning the full renewal lifecycle, monitoring churn risk, enforcing process controls, and maximizing account retention. Led the APAC team to enable timely deal execution through accurate order processing, ERP entry, and invoicing support. Worked cross-functionally with commercial teams to execute renewals, identify expansion opportunities, and ensure smooth customer transitions. Produced data-driven renewal projections and operational reports covering bookings, retention rates, and pipeline health. Established and nurtured long-term relationships with clients and key internal stakeholders across account management, delivery, and leadership teams. Administered Salesforce CRM and delivered pre-sales support including pricing analysis, quotation development, renewal modeling, and order drafting. Enabled timely deal execution by supporting account and deal teams with order processing, ERP entry, and accurate invoicing. Analyzed renewal data to identify churn drivers, renewal risks, and revenue leakage, proactively recommending mitigation strategies. Optimized renewal operating models by defining standardized procedures, service benchmarks, and control documentation. Led continuous improvement initiatives by implementing workflow automation and system enhancements across CRM and ERP platforms. Enforced commercial governance by validating pricing structures, discount approvals, and adherence to internal control and compliance frameworks. Collaborated with Finance and Revenue Operations to resolve booking, renewal, and billing discrepancies and ensure revenue integrity. Designed and maintained performance dashboards and operational metrics to monitor renewal health, productivity, and forecast reliability. Served as a functional expert for renewal operations, supporting escalations, stakeholder alignment, and process best practices. Enabled smooth execution of system migrations, policy changes, and renewal process transformations with minimal business disruption.

Led SAP-enabled finance and accounting operations across retail, logistics, and professional services portfolios. Executed full-cycle receivables management, including invoice processing, ledger reconciliation, cash application, collections, and dispute remediation. Configured and administered SAP customer contracts, sales orders, and pricing frameworks for Fixed Fee and Time & Material engagements. Drove cash flow optimization and DSO reduction through proactive stakeholder engagement, escalation handling, and commercial negotiations. Ensured billing accuracy, audit readiness, and policy compliance by resolving aging balances, unapplied items, and billing variances. Produced direct debit runs, customer statements, and receivables MIS dashboards; supported timely and accurate month-end close activities. Managed customer billing escalations and PAN-India scrap invoicing, ensuring end-to-end compliance with GST and customs regulations. Collaborated with cross-functional stakeholders (Sales, Operations, Legal) to resolve billing dependencies and accelerate revenue realization. Streamlined Accounts Receivable operations by driving process standardization, automation initiatives, and SOP governance. Assessed customer creditworthiness, monitored credit exposure, and supported credit limit reviews to mitigate financial risk. Supported internal and external audit requirements by preparing reconciliations, schedules, and audit-compliant documentation. Coordinated with banking and treasury teams for payment execution, cash reconciliation, and short-term cash flow forecasting.

Reviewed and validated client data while distributing tasks across teams for operational efficiency.