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Akanksha

I thrive on making things work whether it’s architecting a seamless onboarding journey, managing Key Accounts, or refining operational workflows. With a background rooted in strategic execution, I’ve built my career on being the bridge between a client’s goals and a functional reality, acting as the go-to person who gets things done with calm efficiency and a proactive mindset.

I believe in balancing structure with creativity, logic with empathy, and hustle with heart. This philosophy extends to my life outside of work as a dedicated animal lover and colony animal protector. Whether I’m navigating a complex business implementation or looking out for those who can’t speak for themselves, I’m a firm believer that the best results come from a mix of rigorous organization and genuine compassion.

When I’m "off the clock," I find my flow in reading, also a history buff, and a content creator. You’ll often find me on a budget weekend getaway, scouting for hidden gems and local history.

  • Role

    Onboarding Manager

  • Years of Experience

    4.5 years

Skillsets

  • Expressjs
  • SaaS
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Google Slides
  • Google sheets
  • Google Docs
  • CPaaS
  • Nodejs
  • JavaScript
  • CSS
  • B2c sales
  • B2B sales
  • R
  • SQL
  • Python
  • HTML
  • Java

Professional Summary

4.5Years
  • Nov, 2021 - Jan, 2022 2 months

    Business Development Trainee

    Byju’s

  • Onboarding Manager

    LimeChat
  • Jun, 2022 - Dec, 20231 yr 6 months

    Customer Success Associate

    Plum Insurance
  • Jan, 1970 - Jan, 1970

    Telecommunications Intern

    BSNL
  • Jan, 1970 - Jan, 1970

    Digital Marketing Intern

    My Caption

Applications & Tools Known

  • icon-tool

    Adobe InDesign

  • icon-tool

    Canva

  • icon-tool

    Microsoft Office

  • icon-tool

    Google Suite

Work History

4.5Years

Business Development Trainee

Byju’s
Nov, 2021 - Jan, 2022 2 months
    Generated a revenue of 2,44,000 rupees in three weeks (During On-the-job training period). Mentored team mates on introduction, sales pitch delivery, retention and closing strategies to maximize team success. Awarded as fastest revenue generator for NOV 2021 – JAN 2021 Batch.

Onboarding Manager

LimeChat
    Designed AI bot flows and Web Widgets for the brands. Onboarded 11 brands in the first month of joining (Revlon, Lakme, PAC Cosmetics etc.). Help Brands with retention and revenue generating strategies. Creating exceptional WhatsApp experiences for D2C E-commerce brands.

Customer Success Associate

Plum Insurance
Jun, 2022 - Dec, 20231 yr 6 months
    Develop and implement processes on support. Monitored customer surveys and feedback to develop corrective actions for service-related issues. Coordinate with insurance partners for resolution and clarifications. Addressing queries regarding the product and service in a timely and accurate way via phone, email or chat. Served as a point of escalation for complex customer issues, capturing timely resolution to drive client retention.

Digital Marketing Intern

My Caption
Jan, 1970 - Jan, 1970
    Recommended and developed strategies for growing and Leveraging company's Social Media engagement using promotions, Ad's, competitions, and predictive Data science strategies. Used software, including Adobe InDesign and Canva, to develop graphics for marketing content. Executed Digital strategy for account, while also outperforming competition in all engagement Metrics, Developed Multi-Platform advertising campaign and further created content for email marketing campaigns which boosted the performance by 19.38%.

Telecommunications Intern

BSNL
Jan, 1970 - Jan, 1970
    Trained on an Overview of Signaling concepts, Digital Transmission systems 5G, and IoT Technologies. Made predictive Analysis and evaluated competitive strategies. Helped with Administrative Tasks.

Achievements

  • Second fastest runner in Athletic competitions at St. Andrews School, represented at State level Competitions.
  • Aarhus University, Aarhus, Denmark Project based Internship in Business modeling, Finance and HR (Affected by Covid-19)
  • Volunteer @ UNI Organization - English and Life Sciences teacher to Underprivileged Kids
  • Awarded as fastest revenue generator for NOV 2021 JAN 2021 Batch

Major Projects

1Projects

Project based Internship in Business modeling, Finance and HR

Jan, 1970 - Jan, 1970
    Aarhus University, Aarhus, Denmark Project based Internship in Business modeling, Finance and HR (Affected by Covid-19)

Education

  • B.Tech in Electrical and Communication Engineering

    Geethanjali College of Engineering and Technology (1970)