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Ambika D

Targeting senior-level assignments as a Data Analytics Lead/Delivery Head in the IT industry, leveraging the over 10 years of expertise in Data Analysis, Strategic Planning & Execution, and Team Management to drive business growth and efficiency.
  • Role

    Process Lead

  • Years of Experience

    10 years

Skillsets

  • Tableau - 5 Years
  • Data Visualization - 5 Years

Professional Summary

10Years
  • May, 2022 - Jun, 20242 yr 1 month

    Process Lead

    Capgemini
  • May, 2020 - Sep, 20211 yr 4 months

    Sr. Data Analyst

    SELLBYTEL/Webhelp
  • Sep, 2016 - Aug, 20192 yr 11 months

    Sr. Data Analyst

    SELLBYTEL/Webhelp
  • Sep, 2013 - Aug, 2014 11 months

    Sr. VBA Developer

    Artech Info Systems
  • Sep, 2014 - Oct, 20151 yr 1 month

    Sr. VBA Developer

    Avvas Infotech
  • Oct, 2015 - Aug, 2016 10 months

    Data Analyst

    Adecco
  • Nov, 2010 - Mar, 20121 yr 4 months

    Senior Executive-MIS

    Expat Projects Pvt. Ltd.
  • Apr, 2009 - Sep, 20101 yr 5 months

    Data Analyst

    On Mobile Global Ltd.

Applications & Tools Known

  • icon-tool

    Power BI

  • icon-tool

    Tableau

  • icon-tool

    MS Excel

  • icon-tool

    SQL

Work History

10Years

Process Lead

Capgemini
May, 2022 - Jun, 20242 yr 1 month
    Spearheaded the generation and distribution of management reports with accuracy and timeliness. Managed MIS documentation to ensure smooth operations and system maintenance. Led design reviews, implemented new processes, and developed key client relationships. Utilized predictive modeling to optimize customer experiences and revenue generation. Established scalable, automated processes for large-scale data analyses and model development. Forecasted business opportunities and assessed revenue potential for strategic decision-making. Implemented quality standards and ensured smooth project implementation.

Sr. Data Analyst

SELLBYTEL/Webhelp
May, 2020 - Sep, 20211 yr 4 months
    Identified new processes, determined gaps, and implemented process improvements. Developed business solutions using statistical methods and predictive modeling. Nurtured client relationships and provided systems support for profitable business acquisition. Managed end-to-end process for updating and verifying special orders data. Created periodic and adhoc reports using advanced Excel and data visualization tools.

Sr. Data Analyst

SELLBYTEL/Webhelp
Sep, 2016 - Aug, 20192 yr 11 months
    Generated and distributed management reports in accurate and timely manner. Managed MIS documentation to allow for smooth operations and easy system maintenance. Developed both periodic and adhoc reports as needed; gained experience in Salesforce.com (SFDC), uCRM platforms, GCT tool, ERP tool, BI tool, TPX, People Assignment, preparation of Goal Sheet, Conflict resolution, Power BI tool, Tableau and so on. Analyzed business information to identify process improvements for increasing business efficiency and effectiveness. Contributed in cross-functional meetings to resolve recurring customer issues; provided customer support and assistance in issue troubleshooting and resolution.

Data Analyst

Adecco
Oct, 2015 - Aug, 2016 10 months
    Acted as the focal point for decision-making on data collection, analysis, security, methodologies, and designs. Automated client reports to drive revenue generation and fostered client/manager interactions. Collaborated with external outsourcing for analysis design and development, while also training data analysis beginners to enhance departmental efficiency. Managed the end-to-end process for updating and verifying special orders data, ensuring daily maintenance of platform-wise MIS. Developed periodic and ad hoc reports as required, gaining proficiency in various platforms and tools including Salesforce.com (SFDC), uCRM, GCT, ERP, BI, TPX, People Assignment, Goal Sheet preparation, Power BI, and Tableau.

Sr. VBA Developer

Avvas Infotech
Sep, 2014 - Oct, 20151 yr 1 month
    Automated client reports to drive revenue generation and fostered client/manager interactions. Collaborated with external outsourcing for analysis design and development, while also training data analysis beginners to enhance departmental efficiency. Managed the end-to-end process for updating and verifying special orders data, ensuring daily maintenance of platform-wise MIS. Developed periodic and ad hoc reports as required.

Sr. VBA Developer

Artech Info Systems
Sep, 2013 - Aug, 2014 11 months
    Automated client reports to drive revenue generation and fostered client/manager interactions. Collaborated with external outsourcing for analysis design and development, while also training data analysis beginners to enhance departmental efficiency. Managed the end-to-end process for updating and verifying special orders data, ensuring daily maintenance of platform-wise MIS. Developed periodic and ad hoc reports as required.

Senior Executive-MIS

Expat Projects Pvt. Ltd.
Nov, 2010 - Mar, 20121 yr 4 months
    Generated and distributed management reports in accurate and timely manner. Managed MIS documentation to allow for smooth operations and easy system maintenance. Developed both periodic and adhoc reports as needed.

Data Analyst

On Mobile Global Ltd.
Apr, 2009 - Sep, 20101 yr 5 months
    Generated and distributed management reports in accurate and timely manner. Managed MIS documentation to allow for smooth operations and easy system maintenance. Developed both periodic and adhoc reports as needed.

Achievements

  • Rising Star Award in 2023
  • Extra Mile Award in March 2024

Major Projects

7Projects

Generation of Dashboards

May, 2020 - Sep, 20211 yr 4 months
    Generated and distributed management reports in accurate and timely manner. Managed MIS documentation to allow for smooth operations and easy system maintenance. Developed both periodic and ad hoc reports as needed; Power BI tool. Analysed business information to identify process improvements for increasing business efficiency and effectiveness. Contributed in cross-functional meetings to resolve recurring customer issues; provided customer support and assistance in issue troubleshooting and resolution.

Generation of Dashboards/ Client: Cisco Systems India Pvt. Ltd.

Sep, 2016 - Aug, 20192 yr 11 months
    Generated and distributed management reports in accurate and timely manner. Managed MIS documentation to allow for smooth operations and easy system maintenance. Developed both periodic and adhoc reports as needed; gained experience in Salesforce.com (SFDC), uCRM platforms, GCT tool, ERP tool, BI tool, TPX, People Assignment, preparation of Goal Sheet, Conflict resolution, Power BI tool, Tableau and so on. Analyzed business information to identify process improvements for increasing business efficiency and effectiveness. Contributed in cross-functional meetings to resolve recurring customer issues; provided customer support and assistance in issue troubleshooting and resolution.

Automation of Dashboards/ Client: Cisco Systems India Pvt. Ltd.

Oct, 2015 - Aug, 2016 10 months
    Acted as the focal point for decision-making on data collection, analysis, security, methodologies, and designs. Automated client reports to drive revenue generation and fostered client/manager interactions. Collaborated with external outsourcing for analysis design and development, while also training data analysis beginners to enhance departmental efficiency. Managed the end-to-end process for updating and verifying special orders data, ensuring daily maintenance of platform-wise MIS. Developed periodic and ad hoc reports as required, gaining proficiency in various platforms and tools including Salesforce.com (SFDC), uCRM, GCT, ERP, BI, TPX, People Assignment, Goal Sheet preparation, Power BI, and Tableau.

Automation of Dashboards/ Client: Accenture

Sep, 2014 - Oct, 20151 yr 1 month
    Automated client reports to drive revenue generation and fostered client/manager interactions. Collaborated with external outsourcing for analysis design and development, while also training data analysis beginners to enhance departmental efficiency. Managed the end-to-end process for updating and verifying special orders data, ensuring daily maintenance of platform-wise MIS. Developed periodic and ad hoc reports as required.

Automation of Dashboards/ Client: Sonim Technologies

Sep, 2013 - Aug, 2014 11 months
    Automated client reports to drive revenue generation and fostered client/manager interactions. Collaborated with external outsourcing for analysis design and development, while also training data analysis beginners to enhance departmental efficiency. Managed the end-to-end process for updating and verifying special orders data, ensuring daily maintenance of platform-wise MIS. Developed periodic and ad hoc reports as required.

Generation of MIS Reports & Analytics/ Client: Expat Projects Pvt. Ltd.

Nov, 2010 - Mar, 20121 yr 4 months
    Generated and distributed management reports in accurate and timely manner. Managed MIS documentation to allow for smooth operations and easy system maintenance. Developed both periodic and adhoc reports as needed.

Generation of MIS Reports & analytics/ Client: On Mobile Global Ltd.

Apr, 2009 - Sep, 20101 yr 5 months
    Generated and distributed management reports in accurate and timely manner. Managed MIS documentation to allow for smooth operations and easy system maintenance. Developed both periodic and adhoc reports as needed.

Education

  • Bachelor of Engineering

    VTU (2006)
  • 12th

    P.U.E. Board (2001)
  • 10th

    Karnataka Secondary Education Board (1999)

Certifications

  • Excel and vba certifications from gits academy, bengaluru

  • Powerbi certificate

  • Em foundation level certificate