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Amit kumar gautam

I work at the intersection of EdTech, creator ecosystems, and digital learning platforms.

Over the past 6+ years, I have helped educators and coaching brands scale their reach through YouTube growth systems, structured content programming, and community-driven learning models.

Currently leading Customer Success & Creator Growth at AppX, collaborating with educators, product teams, and content teams to build scalable learning ecosystems.

Key highlights

• Designed growth frameworks for 50+ educator YouTube channels

• Reduced student complaints by 40% through SOP-driven support systems

• Maintained 95% live-class issue resolution within 15 minutes

I’m particularly interested in building creator-led education ecosystems where content, community, and technology work together to scale learning impact.

  • Role

    Head of Customer Success

  • Years of Experience

    6 years

Skillsets

  • Data Science
  • MS Office
  • Obs
  • Photoshop
  • Premier Pro
  • Python
  • Vmix
  • Youtube
  • Application Management
  • Computer Hardware

Professional Summary

6Years
  • Mar, 2022 - Present4 yr

    Head of Customer Success

    AppX
  • Mar, 2022 - Apr, 20253 yr 1 month

    Customer Success Manager

    AppX
  • Sep, 2021 - Feb, 2022 5 months

    Co- Founder | Youtube Growth | IT Managements | Social Media Marketing

    Prepkar
  • Jan, 2019 - Sep, 20212 yr 8 months

    YouTube Manager | Creative and Marketing Growth Team Leader

    Exampur

Work History

6Years

Head of Customer Success

AppX
Mar, 2022 - Present4 yr
    Lead customer support and success functions, resolve live class and app issues, strategize YouTube channel growth, provide growth advisory, mentor support team, coordinate cross-team feedback, and establish SOPs for improved CSAT and efficiency.

Customer Success Manager

AppX
Mar, 2022 - Apr, 20253 yr 1 month
    Address application issues, drive customer growth and revenue, test and publish app features, manage admin panel, coordinate new feature rollouts, provide teacher training, lead customer success team, and manage YouTube channels including Science and Fun, Bio Guru, and AppX.

Co- Founder | Youtube Growth | IT Managements | Social Media Marketing

Prepkar
Sep, 2021 - Feb, 2022 5 months
    Oversaw YouTube channel operations, developed growth strategies, managed IT infrastructure, optimized applications, executed social media campaigns, designed graphics, and managed studio environment.

YouTube Manager | Creative and Marketing Growth Team Leader

Exampur
Jan, 2019 - Sep, 20212 yr 8 months
    Managed YouTube content and live streaming, optimized SEO, developed growth and marketing strategies, led creative and marketing team, designed graphics, managed studio setup, maintained computer hardware, and oversaw application management.

Education

  • 10th Pass

    UP BOARD

  • 12th Pass

    UP BOARD

  • B.SC

    Kanpur University

  • Data Science in Python

    IICS - NIrman Vihar

  • Computer Diploma

    Zodak Computer Center- Ghaziabad