Ankit Rathor

Delivered 99.9% uptime for TRAIs Mobile Number Portability (MNP) project across North & West hubs, ensuring seamless telecom operations for millions of users. Provided L2 support for production and development environments, ensuring 24/7 system availability and rapid issue resolution via Zammad ticketing system. Monitored, analyzed, and troubleshooted Linux servers, performing regular health checks and performance tuning to optimize reliability. Supported and maintained CI/CD deployments in collaboration with DevOps teams, enabling smooth and timely application releases. Utilized Zabbix for system performance and infrastructure monitoring, proactively identifying and mitigating issues before impact. Led incident management and RCA for major incidents, implementing preventive measures that reduced repeat issues by 30%. Participated in Data Center Disaster Recovery (DC-DR) drills, ensuring robust business continuity and failover readiness. Developed and maintained SOPs, troubleshooting guides, and L1 knowledge base, improving first-call resolution rates. Coordinated with cross-functional teams to ensure 100% SLA compliance and on-time delivery of telecom services. Awarded 3 Excellence Awards for outstanding contributions to service delivery and customer satisfaction.

Consistently exceeded monthly sales targets by 15-20% through effective customer engagement and solution-based selling. Increased customer satisfaction scores by 30% by simplifying policy explanation and delivering superior support. Maintained high client retention rates by building trust and providing tailored insurance solutions.