Ankit Saxena

Managed a portfolio of high-value enterprise accounts (annual revenue of 20 Cr+) within IT and non-IT sector clients based out of Delhi NCR. Led consultative sales engagements with enterprise clients to drive adoption of cloud-based recruitment platforms and SaaS solutions, tailoring proposals to align with IT infrastructure and hiring workflows. Manage the end-to-end process from pre-sales to deployment, support, and renewals for the client. Responsible for handling and resolving customer issues and streamlining workflows. Build strategic relationships with key decision-makers in the accounts- Middle and Senior management, including CXOs. Partnered with client IT and HR teams to integrate Naukri Cloud solutions with existing HRMS/ATS systems, ensuring smooth deployment and data security compliance. Develop and implement tailored account strategies that align with client needs, business objectives, and long-term partnerships. Drive upsell and cross-sell opportunities by identifying emerging customer needs and aligning them with company offerings. Handling client grievances, identifying training needs, and taking constant feedback from clients on products. Oversee adoption, handle escalations, promote best practices and build relationships. Develop and execute quarterly and annual account reviews, demonstrating value to clients and addressing areas of improvement.

Responsible for generating revenue and servicing a dedicated set of Key Accounts (Annual Revenue 13 Cr +) by identifying the hiring needs of organizations through continuous interaction, probing, and suggesting customised solutions to match requirements. Manage the end-to-end process from pre-sales to deployment, support, and renewing the client. Responsible for handling and resolving customer issues and streamlining workflows. Build strategic relationships with key decision-makers in the accounts- Middle and Senior management, including CXOs. Managed a team of 5 -6 Account Managers and ensured that they met their quarterly and annual targets, as well as mentored and trained the team with the business process and monthly reviews. Mapping the business potential, processes, resources, and competition and building account strategy around large-scale corporate clients with an account base of INR 9.0 Crores annually. Also, up-selling and cross-selling and ensuring revenue targets are met, handling client grievances, identifying training needs, and taking constant feedback from clients on products. Oversee adoption, handle escalations, promote best practices and build relationships. Periodic Account updates and doing Quarterly Business Reviews (QBRs) with all the accounts through Tableau.

Responsible for understanding customer requirements of telecom networks like Internet Leased Line, PRI, MPLS VPN etc. Making Capability presentations and offering the right solution to the CIO/ IT Team and handling their objection. Negotiate the deal (technical and commercial) with the help of the BSG team and the BID management team. Ensuring a healthy pipeline (Funnel) to achieve the sales target for the month and quarter. Ensuring timely collection of the first bill of the customer and resolving any customer issues with the help of backend team and service managers.

Managed a portfolio of 105 accounts totaling INR 20 lac annual revenue. Handled more than 200 client companies and brought more than 50 new accounts in my term. Met with an average of 25 clients per week consistently, resulting in a 70% client retention rate. Developed and implemented creative, cost-effective programs that increased client retention rates by 10% compared to the prior year. Monitored market activity and quoted pricing to maintain healthy profit margins. Negotiated prices, terms of sale and service agreements. Got the GEM award for achieving 175% of my KRA for March 2017.

Developed new business opportunities by effectively communicating product lines to leading international corporations. Client Account Management. Researched clients business issues and goals to offer appropriate solutions. Negotiated prices, terms of sales and service agreements.

Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes. Interacted positively with customers while promoting hotel facilities and services.