Asif Sayyed

Handling a team of 4+ members. Debugging the issues raised by the customer by looking at the logs on GC Stack Cloud Watch. The debugging would also include querying the database using Elixirs Ecto Query to identify the root cause analysis of the issue. Creating monitoring dashboards and Alerts using Grafana tool. And monitoring the health of the system on Appsignal to look after any failures in the code or any slow queries and fixing them. Creating run-books and documentation using Altassian Confluence which improved the SLA of the tickets from 3 day to 1 day. Reducing the cost to company, by actively monitoring the resources for all the services, creating alerts for high resource usage and optimizing the resources by downsizing or removing them. Creating script using Terraform/Packer to use it as an Infrastructure as a code. To create any infrastructure resource from script thus reducing time.

Handling tickets using ticketing tool freshdesk. Debugging the issues using GC Stackdriver. The debugging would also include querying the database using Ruby on Rails to identify the root cause analysis of the issue. Fixing any small issues identified by making small changes in code in Ruby language. Handling data related requests raised by internal teams, by quering the database using plSQL. Creating Monitoring dasboards and Alerting on google cloud platform using MQL or its UI.

Taking calls for customer verification, on the basis of the script provided. Completing daily target of calls. Working as a quality analysis for the calls and other tasks. Drafting emails to the candidates previous organization for candidates verification.