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Vetted Talent

Atul Paliwal

Vetted Talent

Driven by innovation and armed with over 9 years of hands-on experience in product management, I am Atul Paliwala seasoned Product Manager dedicated to crafting cutting-edge mobile and web applications that redefine industry standards. My journey in product management has been marked by a relentless pursuit of excellence, guided by strategic planning, agile methodologies, and a deep commitment to user-centric design.

  • Role

    Product Manager

  • Years of Experience

    11 years

  • Professional Portfolio

    View here

Skillsets

  • Firebase
  • Sprint Planning
  • roadmapping
  • Rest APIs
  • OKRs
  • Backlog Grooming
  • API-driven products
  • WebRTC
  • Scrum
  • Salesforce
  • Release Management
  • Product Strategy
  • Jenkins
  • Jira
  • Excel
  • Elasticsearch
  • Crashlytics
  • Confluence
  • CI/CD
  • AWS
  • Agile
  • MongoDB
  • Kibana
  • Google Analytics
  • Trello

Vetted For

6Skills
  • Roles & Skills
  • Results
  • Details
  • icon-skill_image
    Senior Product ManagerAI Screening
  • 82%
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  • Skills assessed :Product Lifecycle, Product Management, B2B, SDLC, UI/UX, MBA
  • Score: 74/90

Professional Summary

11Years
  • Aug, 2018 - Jul, 20256 yr 11 months

    Product Manager

    Sarv Webs
  • Feb, 2017 - Feb, 20181 yr

    Assistant Manager

    CRM Services India
  • Jan, 2016 - Dec, 2016 11 months

    Technical Support Engineer

    The Phone Support
  • Apr, 2014 - Jan, 20161 yr 9 months

    Technical Support Engineer (Tier 2)

    CRM Services India

Applications & Tools Known

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    Jira

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    Postman

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    Trello

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    ClickUp

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    Bitbucket

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    Figma

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    Canva

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    Microsoft Excel

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    Microsoft Word

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    Microsoft PowerPoint

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    Google Sheets

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    Excel

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    Firebase

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    Google Analytics

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    Google Play Console

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    MongoDB

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    Elasticsearch

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    Kibana

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    Confluence

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    Adobe Creative Cloud

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    Microsoft Windows

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    MS Office

Work History

11Years

Product Manager

Sarv Webs
Aug, 2018 - Jul, 20256 yr 11 months
    Drove product strategy and roadmap for SaaS communication and AI platforms (Email, SMS, Voice, APIs) serving enterprise and government clients. Built and scaled Sarv Wave, an enterprise video conferencing platform generating 36 Cr revenue, supporting 25K+ assessments in Year 1, improving CSAT by 20% and reducing support tickets by 10%. Launched and scaled Naam, an AI Caller ID app to 500K+ downloads and 4 Play Store rating through user research, experimentation, and data-driven iteration. Delivered an on-premise, security-first communication platform for UP112 Emergency Response, meeting compliance, SLA, and audit requirements at state scale. Owned end-to-end product lifecycle including problem discovery, PRDs, prioritization, sprint planning, and release management. Defined and tracked key product metrics (retention, engagement, crash-free users, API uptime, latency), achieving 99% platform stability. Led and mentored a cross-functional team of PMs and analysts, improving delivery predictability and stakeholder alignment. Acted as the voice of the customer by working with sales and enterprise stakeholders, influencing roadmap priorities and reducing requirement rework by 30%.

Assistant Manager

CRM Services India
Feb, 2017 - Feb, 20181 yr
    Led a team of 20 technical support engineers for Adobe Creative Cloud, improving CSAT by 15% and reducing ticket volume by 10%.

Technical Support Engineer

The Phone Support
Jan, 2016 - Dec, 2016 11 months
    Provided technical support for internal systems and customer applications, achieving 95% resolution rates.

Technical Support Engineer (Tier 2)

CRM Services India
Apr, 2014 - Jan, 20161 yr 9 months
    Provided Tier-2 support for Microsoft Windows and MS Office, achieving 90% first-contact resolution.

Achievements

  • Handling Video Conferencing, Cloud Telephony, SMS marketing, Email Marketing, Workspace platform and several other B2B and B2C products at Sarv.com
  • Sarv Wave was one of the runners-up of innovation challenge for the development of video conferencing solution under the Digital India initiative by the Ministry of Electronics and Information Technology
  • 500K + Downloads and 4 Star rating of Naam: Caller ID & Block app on Google play
  • Achieved over 500K downloads and a 4-star Play Store rating for Naam: Caller ID & Block
  • Generated 7 crore INR in revenue with Sarv Wave
  • Conducted over 25K assessments in its first year
  • Boosted customer satisfaction by 20%
  • Reduced support tickets by 10%
  • Improved customer satisfaction by 15%
  • Reduced tickets by 10% within 3 months
  • Achieved a 95% resolution rate
  • Achieved a 90% first-contact resolution rate
  • Reduced average response time by 20%
  • Achieved over 500K downloads and a 4-star Play Store rating for Naam: Caller ID & Block app
  • Generated 36 crore INR in revenue with Sarv Wave SaaS video conferencing solution
  • Conducted over 25K assessments in the first year of Sarv Wave
  • Boosted customer satisfaction by 20% and reduced support tickets by 10%
  • Directed on-premises deployment of SaaS call center solution for UP112 emergency response system
  • Achieved project milestones ahead of schedule and reduced costs by integrating freelance talent
  • Achieved a 99% crash-free user experience through data-driven approaches
  • Improved customer satisfaction by 15% and reduced tickets by 10% within 3 months for Adobe Creative Cloud
  • Achieved a 95% resolution rate for complex technical issues
  • Achieved a 90% first-contact resolution rate and reduced average response time by 20% for Microsoft Windows and MS Office

Testimonial

The Phone Support pvt. ltd.

Shankar Somjani

I had worked with Atul between 2015-2016. He is one of the dedicated and hard working employees I had the pleasure of supervising. He is a hard working, dedicated and sincere employee

The Phone Support Pvt. Ltd.

Priyavrat Singh Rathore

I can recommend Atul as a person with great proficiency and deep experience of solutions. He is a self motivated and a smart individual. Creative strategist with great interpersonal skills. If you ever need someone to deliver under pressure, no slip-ups, just results, he is your go-to person.

Sarv Webs Pvt. Ltd.

Aditya Rao

Atul is a real pleasure to work with and has unique experience in clam, leadership, management. He is a detail-oriented, target-oriented, ambitious, and powerful co-worker, his knowledge is vast and thorough. I would recommend him for any project that requires the very best in it, execution. He is not only a reliable and forward-thinking technical account manager but also an inspiring team player. For Atul, the job is always the most important thing to do. Very positive attitude towards work. He is an asset to any business.

Major Projects

2Projects

Naam Caller ID & Block app

    Introduced an app that reached 500,000+ downloads with a 4-star rating on app stores.

Sarv Wave video conferencing SaaS

    Generated 36 Cr in revenue within its first year.

Education

  • MBA in Finance

    Narsee Monjee Institute of Management Studies

  • Master of Computer Applications

    Rajasthan Technical University (2016)

  • Bachelor of Computer Applications

    University of Rajasthan (2009)

Certifications

  • Advanced Product Management Leadership & Comm.

    Udemy (Jul, 2023)
    Credential ID : UC-8756e028-a69c-477e-9943-911009516484
    Credential URL : Click here to view

  • Advanced Product Management Vision, Strat. & Met.

    Udemy (May, 2023)
    Credential ID : UC-1c991bff-417-425d-a8d3-547acdbd994c
    Credential URL : Click here to view

  • Become a Product Manager

    Udemy (May, 2023)
    Credential ID : UC-cff03afa-a153-4a72-b9e1-5b305b38529
    Credential URL : Click here to view

  • Generaxve ai for product managers mini simulator (gopracgce, inc)

  • Agile PM 301 - Mastering Agile Project Management

    Udemy (Aug, 2022)
    Credential ID : UC-51d948de-f7£2-4aaf-aaa9-e4c67369536c
    Credential URL : Click here to view

  • The Complete Instagram Marketing Masterclass 2023

    Udemy (Apr, 2023)
    Credential ID : UC-Obb1f394-9cc6-4971-9cb3-6e7641fad02
    Credential URL : Click here to view

  • Introducxon to generaxve ai (amazon web services)

  • Advanced product management: leadership & communicaxon (udemy)

  • Advanced product management: vision, strategy & metrics (udemy)

  • Agile project management (udemy)

  • Become a product manager (udemy)

  • The complete instagram markexng masterclass (udemy)

  • Generative ai for product managers mini simulator (gopractice, inc)

  • Introduction to generative ai (amazon web services)

  • Advanced product management: leadership & communication (udemy)

  • Salesforce certified ai associate

  • Salesforce certified agentforce specialist

  • Agile project management

  • Generative ai for product managers mini simulator

  • Introduction to generative ai

  • Advanced product management: leadership & communication

  • Become a product manager

  • The complete instagram marketing masterclass

  • Advanced product management: vision, strategy & metrics

Interests

  • Bike Rides
  • Gyming
  • Swimming
  • Technology Research
  • Youtube Learning
  • Trekking