Avinash Patil

Works daily basis on Programming (development of IP infrastructures Based on PHP, Laravel PHP Framework) to support applications CLIENT has jointly developed with customer. Builds new environment for the application (MyIP Linux, PHP, MariaDB, Redis server, NodeJs) and migration of the existing to new builds. Handles/ troubleshoot Issues related to project DDI -MyIP tool based on Laravel framework, customize the code/configuration as customers requirement. Responsibilities include providing real time in-depth analysis and real time trouble resolution of incidents associated with the Vendor platforms (MyIP PHP Laravel framework-based tool, Infoblox Network Management tool, WorkTracker Ticket queuing tool based on PHP and JS) and the DDI Services they provide. Datacenter supporting which includes troubleshooting application flows across multiple CLIENTS managed services, as well as the ability to assist the client with identifying problems within their managed services. Configure and support apache related task include SSL cert installation. Implementation of new authentication system OKTA (W3id to OKTA). Providing support to emerging technologies such as: Load Balancers, OKTA, w3id. Knowledge sharing with juniors, peers & leadership and take the necessary steps regarding escalations. Strong understanding of IETF RFC as they pertain to the development of IP infrastructures, IPv4/IPv6, and DNS with anycast. UNIX/Linux Based Administration cases, task, issues handled on daily basis. Managed, re-configured and handled relational database technology, especially Sybase and MySQL (MariaDB) Issues.

Works on NodeJS, GraphQL / Camel, API management, Linux Environment, OHS server configuration and maintenance. Manage of different pipeline on DXP Cloud (Liferay 7.x) by using Jenkins. Works on Liferay 7.0 / 7.1/7.2 and having liferay DXP cloud. DevOps, CI/CD solution, Tools included (Github, Gitlab, Jenkins, Jira, Confluence, Rundeck, Ansible, SonarQube, Selenium etc). Responsible for delivering, supporting & managing highly responsive COVE digital platform Liferay DXP and re-usable UI components using latest JavaScript frameworks ReactJS & Node.js. Daily works on data stores OracleDB, noSQL (MongoDB) & MySQL, MariaDB. Follows agile development methodologies and broad range of technical knowledge from a variety of developments.

Responsible for the implementation and give support to NICE IEX/WFM application and its different integrations: Install, troubleshoot and tune Jboss, Liferay, Mule, activeMQ and apache on Windows and Linux server based environments, across different architectures up to 30,000 concurrent user with cloud operations support related to the application. Implement and maintain interfaces and integrations between NICE WFM/IEX application and various ACDs (Cisco, Genesys Gplus, InContact, Avaya CMS). Configure import and export data jobs using APIs. Work closely with the project team from the sales to services transition to support after closure of the project. Work on a daily basis with MS SQL 2012\2008, Oracle & PostgreSQL, and WEB: Mule (MuleSoft), Liferay, Apache Tomcat (On Linux or Windows), Java, JBOSS. Implemented LDAP integrations and several SSO integrations (SAML & Siteminder). Telephony Integrations for RTA (Real Time Adherence). Recent integration experience with WFM Lab for Multitenant environment for 15000 users. With ACD, LDAP, SSL integration. Prepare Installation Test Plan and post-installation submit filled-in Installation Test Plan, and then work with Business Analyst team for functional tests of NICE applications installed. Coordinate with the R & D team for issues encountered and logged for products. Troubleshooting product, WFM, APA related issues in coordination with the IHD team. Join conference calls with PM and participate in services to support handover calls. Create team SOPs and update the knowledge base for teams.

Develop next generation Cloud Services. Provide production support services in adherence to client requirements. Executed processes for cloud provisioning, networking, storage and virtualization platforms. Work alongside geographically diverse team members to deploy services to millions. Quickly prototype new services and takes them through complete productization as needed, Prepared custom technical designs for all applications. Installed and maintained disaster recovery services and data centers. Supported operation and maintenance of databases and infrastructure. JBoss, Apache Tomcat Administration, Nagios Administration. Worked on systems that support a very large consumer base across diverse product/ Customer segments, Documented detailed technical designs. Monitoring of heterogeneous production environments with help of variety of monitoring tools, overall performance, services and outages of servers with Nagios, Check _mk, New Relic, Webrobot, Munin. Verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, Dumps, health checks and verifying completion of scheduled jobs such as backups, log rotation etc. Prepared and maintained product action requests within SLA. Incident management by help desk tools (JIRA, otrs, SDM).

Linux/Unix installation configuration, maintenance. Managing in House server Center. Backup, virtualization, Performance optimization. Linux and Window server management, application support, monitoring and troubleshooting. Wap Portal developing, deploying. Managing Apache, sendmail, squid, nfs, ftp servers. Working closing with Development team. Application support. Server configuration and Application deployments. Web hosting and network monitoring by using applications. Asterisk, voip, liferay server configuration, maintenance and troubleshooting. Liferay portal administration and developing. Monitoring with Nagios, ganglia, Check_mk, New Relic. Scheduling task with cronjobs.

Managing Internet connections, troubleshooting, computer lab assistance, user support and network support, Managing Hardware/Networking.