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Bathina Sri Lakshmi

A highly motivated engineer who has 5+ years of work experience focused in software development, designing with good problem solving skills and rich domain experience in the area of CRM tools, Live support tools.
  • Role

    Sr. Software & Alexa Engineer

  • Years of Experience

    5.5 years

Skillsets

  • JUnit
  • SQL
  • Spring Boot
  • Rest APIs
  • Redis
  • Postman
  • Postgres
  • oops concepts
  • MySQL
  • Apache kakfa
  • IntelliJ
  • Git
  • Git
  • Elasticsearch
  • Core Java
  • AWS
  • AWS

Professional Summary

5.5Years
  • Oct, 2021 - Present4 yr 2 months

    Senior Software Developer (IC-2) - Backend

    Freshworks
  • Jun, 2020 - Sep, 20211 yr 3 months

    Software Developer (IC-1) - Backend

    Freshworks
  • Jun, 2019 - Jun, 20201 yr

    Software Engineer - Graduate Trainee

    Freshworks

Work History

5.5Years

Senior Software Developer (IC-2) - Backend

Freshworks
Oct, 2021 - Present4 yr 2 months
    Handling legacy fresh chat accounts migration to the latest version. Nearly migrated 3000 accounts seamlessly. Handling automatic conversation assignments based on agents availability in chat portal using different routing logics. To enrich seamless agent experience with responses to users worked on conversation SLA policies To handle accounts deletion once accounts gets suspended streamlining the process of GDPR Deletion for apps, agents, end users in a scalable way. Handled skill based routing migration for all accounts across regions to enable a new routing technique for users. Highly Focussing on building and enhancing micro-services for the product - Freshchat. Owning up resolving infra, performance & scalability issues. Increasing code coverage by writing unit tests using Mockito and PowerMockito. Internal product integration services handling along with primary support for incoming L2s and L4s Deployment methodologies, supporting devops roaster to troubleshoot issues in production Supporting software engineer with best practices of solutioning for complex problems.

Software Developer (IC-1) - Backend

Freshworks
Jun, 2020 - Sep, 20211 yr 3 months
    Handling agent, billing, login, and signup module. Internal platform service integrations. L2, L4 handling. Deflected the customer reported issues by 60 percent through bug fixes and training to support team.

Software Engineer - Graduate Trainee

Freshworks
Jun, 2019 - Jun, 20201 yr
    Handling email notification service to customers with latest updates of chats and conversations handled by agents. Troubleshooting and debugging complex solutions of L4s at trainee level

Achievements

  • Best Agile Engineer during Q2 -2024
  • Best Engineer in craftsmanship - 2023
  • Spot Engineer Award - 2020
  • Customer champion award for R&R 2022

Major Projects

3Projects

Freshworks (Internship)

    Designing agent details downloading support by uploading agents to s3 and map the data from s3 -> AWS lambda then process and give the results back from UI when admin tries to download agents data

E-Commerce Data Scrapping

    Web Scraper that scraps the price and rating of a given product on the Amazon shopping cart and displays them in ascending order of cosine similarity value between user given price and rating and scrapped product prices and ratings. Python, Web Scraping, Beautiful Soup, Information Retrieval.

Alexa Gaming and trivia Skill Development

    This is an Alexa skill that is capable of playing Animal sounds the user must guess animal based on sound, then Alexa will validate the user response against correct prescribed answer and gives final score. Node JS, AWS Lambda, Alexa Developer console , AWS S3.

Education

  • Bachelor of Technology (CSE) - 84%

    SASTRA UNIVERSITY (2019)

  • Intermediate, MPC - 9.7 CGPA

    Narayana Junior college (2015)