Bhuvanesh Dhanke

Planned and executed promotional activities to drive community engagement and increase occupancy numbers. Led a team of 40 members, overseeing daily operations to ensure efficient task execution and smooth workflow. Streamlined operations by communicating efficiently with 50+ clients, keeping accurate records, budget management, and internal collaboration. Managed client relationships, successfully closing 90% of client complaints within 24 hours. Client engagement and relations friendly and approachable conducting Facility Management third party staff and material inventory management along with their budget. Revenue Generation revenue collection (clients company office income and additional payments capturing) payments follow-up with all department revenue generation, cost control and management Audit and security and maintenance, Brand building, Statutory, Housekeeping, Emergency & Escalations AMC, Food and beverages maintenance & profit, project delivery, payments and collection

Launched Aparna NEO Shopping Mall in April 2024, with present occupancy of 90%, streamlining operation of mall, making necessary changes as required. Preparing & implementing SOP for Operation, marketing event calendar, Conceptualize Store Audit & fit out guidelines & manual for Hyderabad property. Responsible for overall team management, which includes, Housekeeping, Maintenance (Soft service), Horticulture, Pest control, Staff development, Training and Planning. Supervised a team of 18 employees to ensure all KPIs and SLAs were met or exceeded. Conducting Kitchen Hygiene audit in 16 F & B outlet every month & cross checking the completion of last action plan.

Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Monitoring, Guiding & Training the helpdesk/customer service executives & Food Box Cashiers on a regular basis. Served as the main point of contact for the mall, managing relationships with over 90 brands, ensuring seamless communication, addressing operational needs, and supporting brand success within the mall. Conducted regular follow-ups on CAM, utility, and rental recovery from tenants, achieving a 95% collection rate. Coordinating in activities like filing checking and maintaining inventory records DMR and MMR reports, ensuring 100% accuracy and timely submission.

Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Monitoring, Guiding & Training the helpdesk/customer service executives & Food Box Cashiers on a regular basis. Served as the main point of contact for the mall, managing relationships with over 90 brands, ensuring seamless communication, addressing operational needs, and supporting brand success within the mall. Conducted regular follow-ups on CAM, utility, and rental recovery from tenants, achieving a 95% collection rate. Coordinating in activities like filing checking and maintaining inventory records DMR and MMR reports, ensuring 100% accuracy and timely submission.