profile-pic

Charan karpuram

A highly motivated engineer who has 4+ years of work experience focused in software development, designing with good problem solving skills and rich domain experience in the area of Chatbots, CRM tools, Live support tools.
  • Role

    Sr Software & Developer (IC-2) - Backend & Alexa

  • Years of Experience

    4.5 years

Skillsets

  • AWS
  • Core Java
  • JUnit
  • MySQL
  • oops concepts
  • Postgres
  • Redis
  • Rest APIs
  • Spring Boot
  • Dialog flow
  • Apache Kafka
  • Elastic Search
  • Git
  • IntelliJ
  • Postman

Professional Summary

4.5Years
  • Apr, 2023 - Present2 yr 10 months

    Senior Software Developer (IC-2) - Backend

    Freshworks
  • Nov, 2021 - Mar, 20231 yr 4 months

    Software Developer (IC-1) - Backend

    Freshworks
  • Jul, 2020 - Oct, 20211 yr 3 months

    Software Engineer

    Yellow.AI
  • May, 2018 - Jul, 2018 2 months

    Alexa Skills and Chatbot Developer Intern

    EAIESB Software Solutions

Applications & Tools Known

  • icon-tool

    Postman

  • icon-tool

    Intellij

  • icon-tool

    Git

  • icon-tool

    Mockito

  • icon-tool

    Android Studio

  • icon-tool

    Node JS

  • icon-tool

    AWS Lambda

  • icon-tool

    AWS S3

  • icon-tool

    Beautiful Soup

Work History

4.5Years

Senior Software Developer (IC-2) - Backend

Freshworks
Apr, 2023 - Present2 yr 10 months
    Handling legacy fresh chat accounts migration to the latest version. Nearly migrated 3000 accounts seamlessly. Highly Focussing on building and enhancing micro-services for the product - Freshchat. Owning up resolving infra, performance & scalability issues. Increasing code coverage by writing unit tests using Mockito and PowerMockito.

Software Developer (IC-1) - Backend

Freshworks
Nov, 2021 - Mar, 20231 yr 4 months
    Handling agent, billing, login, and signup module. Internal platform service integrations, L2, L4 handling. Deflected the customer reported issues by 60 percent through bug fixes and training to support team.

Software Engineer

Yellow.AI
Jul, 2020 - Oct, 20211 yr 3 months
    Developing chatbot for leading Indian Airlines across various channels Website, Whatsapp, FB, Twitter with more than 3000 active users per second. Handling development(API Integrations, NLP training, Business Analytics, Work Flow Building, Live agent), Automation testing scripts, requirement gathering.

Alexa Skills and Chatbot Developer Intern

EAIESB Software Solutions
May, 2018 - Jul, 2018 2 months
    Developed an Amazon Alexa Skill for the Govt. of Andhra Pradesh website E-Pragati. Actively involved in developing workflows and conversation design for the internal projects.

Achievements

  • Best new starter during the April/May -2022 R&R (Winner)
  • Exceptional Individual Performer in Q3 - 2022 product development R&R League
  • Best Engineer during the Aug/Sep R&R -2022 (Nominee)
  • Customer champion award for R&R 2022
  • Received customer champion award for quick closing the customer reported issues round the clock.
  • MVP for the entire 2022
  • Received most valuable player for 2022. Given to 3 members out of 29.
  • Exceptional Individual Performer in Q2 - 2023 product development R&R League

Major Projects

4Projects

Collaborative Music Mixing System

    Distributed music system developed using the Java RMI library and Multi-Threading. It plays multiple songs parallelly connected to the central server thereby creating a pleasant sound blend.

Puntm Android Application

    An android application that enables students of our university to avail food in the cafeteria by scanning of QR Code in the cafeteria through mobile without the need of punching RFID cards(traditional approach). Generates weekly reports of food items availed by students and takes the feedbacks from students.

E-Commerce Data Scrapping

    Web Scraper that scraps the price and rating of a given product on the Amazon shopping cart and displays them in ascending order of cosine similarity value between user given price and rating and scrapped product prices and ratings.

Alexa Gaming and trivia Skill Development

    This is an Alexa skill that is capable of playing Animal sounds the user must guess animal based on sound, then Alexa will validate the user response against correct prescribed answer and gives final score.

Education

  • Bachelor of Technology (CSE)

    BML Munjal University (2020)

  • Intermediate, MPC

    Sri Chaitanya IIT-Academy (Raman bhavan-1) (2016)