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Deepa Bai Patel

Deepa Bai Patel

Sociable and dynamic professional with 6+ years in AI, ML, Data Analysis, NLP, and Business Operations. Pursuing a Doctor of Business Administration at Rushford. At Microsoft, contributing to AI and speech recognition as a Data Annotation Specialist. Passionate about customer-centric solutions, innovation, and continuous learning.

  • Role

    Data Annotation Specialist

  • Years of Experience

    6.5 years

Skillsets

  • Root Cause Analysis
  • MS Powerpoint
  • NLP
  • Operations
  • Organizational Development
  • Power BI
  • Process Improvement
  • project coordination
  • Project management
  • quality improvement
  • risk investigation
  • LLM
  • Salesforce
  • SAP
  • Tableau
  • Team Handling
  • Team management
  • Guideline functional development
  • Cross-site collaboration
  • Error data analysis
  • Ai-ml guidelines compliance
  • Advanced ms excel
  • Python - 6 Years
  • SQL - 6 Years
  • Power Apps
  • data annotation
  • transcription
  • Quality Audit
  • performance evaluation
  • Problem Solving - 6 Years
  • Problem Solving - 6 Years
  • Communication
  • HTML
  • ASR
  • client support
  • Conflict Resolution
  • Content moderation
  • Customer Support
  • Data labelling
  • Global account management
  • Gsr
  • Leadership

Professional Summary

6.5Years
  • Mar, 2021 - Present4 yr 3 months

    Data Annotation Specialist

    Microsoft
  • Nov, 2019 - Oct, 2020 11 months

    Grading Analyst

    Apple
  • May, 2018 - Nov, 20191 yr 6 months

    Machine Learning Data Associate

    Amazon

Applications & Tools Known

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    Quip

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    HTML

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    Python

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    Power Apps

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    SQL

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    Office 365

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    MS Excel

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    Quip

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    MS PowerPoint

Work History

6.5Years

Data Annotation Specialist

Microsoft
Mar, 2021 - Present4 yr 3 months
    Use in-house tools for transcription and annotation, enhance customer service chatbots using machine learning, develop and fine-tune LLMs, analyze and evaluate ASR and NLU functions, participate in projects like Viva Topics and Co-Pilot Integrated Projects.

Grading Analyst

Apple
Nov, 2019 - Oct, 2020 11 months
    Transcribe audios, perform image annotation, lead projects like Data Relevance and Espresso Yourself, conduct root cause analysis, manage data for text annotation and user experience enhancement.

Machine Learning Data Associate

Amazon
May, 2018 - Nov, 20191 yr 6 months
    Provide data creation and analytics services, lead transcription projects, collect and analyze error data, manage Alexa Editorial project, train team members to achieve high accuracy.

Achievements

  • Piloted a new process for different apps like WD, SBS, Special, Test Data and also language apps such as Hindi where I was responsible to identify gaps and work with linguistic team to resolve process related issues.
  • Trained colleagues for projects like WD and Test Data.
  • Delivered standardized, high-quality annotations across locales and regions.
  • Delighted our stakeholders by delivering high-quality services, meeting deadlines, and exceeding expectations.
  • Peer training for new processes.
  • Collaborated with colleagues to come up with ideas to improve accuracy and throughput production hours.
  • Conducted experiments and created an Excel sheet to track the accuracy of data for team.
  • Mentored new hires by providing support and guidance to facilitate their successful integration into the team.
  • Implemented a feedback mechanism for mentees, resulting in a 15% increase in satisfaction scores.
  • Top tier performance in Hindi-India and English-Great Britain locale.
  • Driving operational improvements, team collaboration, and recommending innovative solutions to business challenges.
  • Contributed to process improvements to reduce handling time and improve output.
  • Piloted a new process for different apps like WD, SBS, Special, Test Data and also language apps such as Hindi
  • Trained colleagues for projects like WD and Test Data
  • Delivered standardized, high-quality annotations across locales and regions
  • Delighted our stakeholders by delivering high-quality services, meeting deadlines, and exceeding expectations
  • Peer training for new processes
  • Collaborated with colleagues to come up with ideas to improve accuracy and throughput production hours
  • Conducted experiments and created an Excel sheet to track the accuracy of data for team
  • Promoted in March 2022 at Microsoft
  • Expertise and certified for English-India, Hindi-India, English-United States, English-Great Britain locales at Apple
  • Top tier performance in Hindi-India and English-Great Britain locale
  • Number one among top three All-rounders for month of July at Apple
  • Star performer for the year at Amazon

Major Projects

4Projects

Data Relevance

    Assessed Siri’s answer relevance to user queries, conducted analysis to improve Siri’s language understanding.

Espresso Yourself

    Managed guest speaker sessions, moderated events, and fostered inclusivity within the project.

Team Engagement Project

Jan, 2024 - Present1 yr 5 months
    Organized weekly virtual activities to enhance team morale, created festival videos to boost cultural connection.

Calibration Project

Jun, 2023 - Dec, 2023 6 months
    Initiated calibration process to resolve process-related disagreements, introduced knowledge checks to evaluate skills and aid leadership in team selection.

Education

  • Doctor of Business Administration

    Rushford Business School (2027)

  • Master of Business Administration

    Osmania University (2022)

  • Bachelor of Commerce

    Badruka College of Commerce and Arts (2018)