Deepa Bai Patel
Sociable and dynamic professional with 6+ years in AI, ML, Data Analysis, NLP, and Business Operations. Pursuing a Doctor of Business Administration at Rushford. At Microsoft, contributing to AI and speech recognition as a Data Annotation Specialist. Passionate about customer-centric solutions, innovation, and continuous learning.
- Role
Data Annotation Specialist
- Years of Experience
8 years
Skillsets
- Root Cause Analysis
- MS Powerpoint
- NLP
- Operations
- Organizational Development
- Power BI
- Process Improvement
- project coordination
- Project Management
- quality improvement
- risk investigation
- LLM
- Salesforce
- SAP
- Tableau
- Team Handling
- Team management
- Guideline functional development
- Cross-site collaboration
- Error data analysis
- Ai-ml guidelines compliance
- Advanced ms excel
- Python - 6 Years
- SQL - 6 Years
- Power Apps
- Data Annotation
- Transcription
- Quality Audit
- performance evaluation
- Problem Solving - 6 Years
- Problem Solving - 6 Years
- Communication
- HTML
- ASR
- client support
- Conflict Resolution
- Content moderation
- Customer Support
- Data labelling
- Global account management
- Gsr
- Leadership
Professional Summary
8Years
- Oct, 2024 - Present1 yr 7 months
Safety Investigations Specialist |||
Uber - Mar, 2021 - Oct, 20243 yr 7 months
Data Annotation Specialist
Microsoft - Nov, 2019 - Nov, 20201 yr
Siri Annotation Analyst
Apple - Aug, 2016 - Jan, 2017 5 months
Customer Service Associate
Amazon - May, 2018 - Nov, 20191 yr 6 months
Machine learning Data Analyst
Amazon
Applications & Tools Known
Quip
HTML
Python
Power Apps
SQL
Office 365
MS Excel
Quip
MS PowerPoint
Work History
8Years
Safety Investigations Specialist |||
UberOct, 2024 - Present1 yr 7 months
Data Annotation Specialist
MicrosoftMar, 2021 - Oct, 20243 yr 7 months
Use in-house tools for transcription and annotation, enhance customer service chatbots using machine learning, develop and fine-tune LLMs, analyze and evaluate ASR and NLU functions, participate in projects like Viva Topics and Co-Pilot Integrated Projects.
Siri Annotation Analyst
AppleNov, 2019 - Nov, 20201 yr
Transcribe audios, perform image annotation, lead projects like Data Relevance and Espresso Yourself, conduct root cause analysis, manage data for text annotation and user experience enhancement.
Machine learning Data Analyst
AmazonMay, 2018 - Nov, 20191 yr 6 months
Provide data creation and analytics services, lead transcription projects, collect and analyze error data, manage Alexa Editorial project, train team members to achieve high accuracy.
Customer Service Associate
AmazonAug, 2016 - Jan, 2017 5 months
Achievements
- Piloted a new process for different apps like WD, SBS, Special, Test Data and also language apps such as Hindi where I was responsible to identify gaps and work with linguistic team to resolve process related issues.
- Trained colleagues for projects like WD and Test Data.
- Delivered standardized, high-quality annotations across locales and regions.
- Delighted our stakeholders by delivering high-quality services, meeting deadlines, and exceeding expectations.
- Peer training for new processes.
- Collaborated with colleagues to come up with ideas to improve accuracy and throughput production hours.
- Conducted experiments and created an Excel sheet to track the accuracy of data for team.
- Mentored new hires by providing support and guidance to facilitate their successful integration into the team.
- Implemented a feedback mechanism for mentees, resulting in a 15% increase in satisfaction scores.
- Top tier performance in Hindi-India and English-Great Britain locale.
- Driving operational improvements, team collaboration, and recommending innovative solutions to business challenges.
- Contributed to process improvements to reduce handling time and improve output.
- Piloted a new process for different apps like WD, SBS, Special, Test Data and also language apps such as Hindi
- Trained colleagues for projects like WD and Test Data
- Delivered standardized, high-quality annotations across locales and regions
- Delighted our stakeholders by delivering high-quality services, meeting deadlines, and exceeding expectations
- Peer training for new processes
- Collaborated with colleagues to come up with ideas to improve accuracy and throughput production hours
- Conducted experiments and created an Excel sheet to track the accuracy of data for team
- Promoted in March 2022 at Microsoft
- Expertise and certified for English-India, Hindi-India, English-United States, English-Great Britain locales at Apple
- Top tier performance in Hindi-India and English-Great Britain locale
- Number one among top three All-rounders for month of July at Apple
- Star performer for the year at Amazon
Major Projects
4Projects
Data Relevance
Assessed Siri’s answer relevance to user queries, conducted analysis to improve Siri’s language understanding.
Espresso Yourself
Managed guest speaker sessions, moderated events, and fostered inclusivity within the project.
Team Engagement Project
Jan, 2024 - Present2 yr 4 months
Organized weekly virtual activities to enhance team morale, created festival videos to boost cultural connection.
Calibration Project
Jun, 2023 - Dec, 2023 6 months
Initiated calibration process to resolve process-related disagreements, introduced knowledge checks to evaluate skills and aid leadership in team selection.
Education
Doctor of Business Administration
Rushford Business School (2027)Master of Business Administration
Osmania University (2022)Bachelor of Commerce
Badruka College of Commerce and Arts (2018)