Diksha Vij

Architected and optimized enterprise legal-operations workflows, customizing ELM, Matter Management, Legal Service Request (LSR), Conflict of Interest, Entities/Accruals/e-billing/dashboards modules to reflect client-specific legal priorities and governance standards. Experienced in full matter-management lifecycle from intake to closure, including invoicing, accruals, vendor & vendor-invoice integration via e-billing systems, and supported CLM. Conducted comprehensive legal research to support compliance, governance, and business-decision requirements. Drafted detailed BRDs and FSDs for business and legal requirements; translated business requirements to functional specifications for technical execution. Managed agile projects using Jira and ServiceNow: planned sprints, defined user stories with acceptance criteria, estimated story points, coordinated backlog grooming and prioritization, aligned deliverables with business goals. Collaborated closely with legal, compliance, procurement, intellectual property, trademark, patent, and procurement teams to gather requirements and ensure holistic alignment across domains. Delivered end-to-end legal-tech enhancements from requirement definition, design, testing & QA, to deployment and stakeholder acceptance. Skilled at identifying process inefficiencies; analyzed existing operational workflows to uncover bottlenecks and gaps in system workflows. Led process-improvement initiatives across legal-tech platforms and deployed enhancements significantly increasing process efficiency, resulting in smoother legal-ops processes and stronger governance adherence. Managed ERP data migration and ensured data integrity during transition; supported system enhancements and data governance efforts. Designed and executed test cases; performed QA and UAT to validate system behavior and business rule compliance before release. Coordinated with multiple streams/teams to resolve issues, clarify requirements, support decision-making, and ensure productive delivery cycles.

Designed and implemented legal-technology solutions spanning Legal Service Request (LSR), Enterprise Legal Management (ELM), Legal Holds (LH), Matter Management, Contract Lifecycle Management (CLM), and full-lifecycle projects. Supported CLM initiatives: authored documentation, managed user-acceptance testing, facilitated reviews & approvals, configured lifecycle rules and notifications, and coordinated with stakeholders for contract-lifecycle automation. Analyzed existing business and legal workflows, identified bottlenecks, and optimized processes by reconfiguring platform features or building new low-code customizations to reduce turnaround times. Engaged with business users (legal, compliance, procurement, IP, vendor management) to gather detailed requirements; translated them into specifications for implementation. Built client-specific applications on the Onit platform and managed transition from UAT to production, ensuring configuration quality, data integrity, and alignment with business needs. Delivered customized dashboards and reporting solutions, addressed client queries, and provided ongoing support for system usage and adoption. Improved workflow efficiency, enhanced user experience, and reduced manual intervention in contract and matter management processes. Coordinated with cross-functional teams during release cycles to support QA, validate changes, and ensure stable roll-outs.

Gained foundational experience in software development, manual and automation testing; contributed to application enhancements and quality-assurance processes.

Conducted market research and contributed to new feature development for security products; authored documentation for Atlassian tools, and participated in cybersecurity-product testing.