Junior Software Developer
MerittoJun, 2023 - Jun, 20241 yr
Collaborate directly with domestic and international clients, reducing implementation time by 25%. Independently manage NIAA (Chatbot) Module serving 500+ clients, resulting in 95% client satisfaction rate. Develop, test, and debug landing pages and forms. Execute automation, telephony, and exam integrations for 300+ educational institutions. Partner with Product and Tech teams to resolve issues efficiently. Lead continuous process improvement initiatives, identifying and addressing implementation gaps that reduced client onboarding time by 20%. Coordinate with 20+ Telephony and exam vendors for integration and troubleshooting. Proficient in troubleshooting and debugging complex issues. Conduct client training sessions and technical workshops for smooth platform adoption. Automated the Chatbot Implementation time from 5-6 days to 1-2 Days.