Lead and managed team of 14 experts responsible for Transformation in cybersecurity Department. Delivered 50+ automations for operations and service management teams. Managed Service Now development and enhancement for cyber-Security requirements. Designed Auto assign and Auto change creation and closure automations. Architected the S5 incident automation framework and RFB automations framework. Managed Power Bi Dashboard Team and change management team.

Lead and managed team of 21 ensuring excellent operational deliverables. Developed new process and procedures to increase the team efficiency and productive. Coordinated closely with customers and ensured team excel and exceed customer expectations. As a consultant for Service Management developed and maintained Splunk dashboards for Incidents, Problems, Changes, Capacity and Availability. Architected the solution end to end for Capacity and Availability Management. Designed the solution to assist operational team to identify root change which caused it in real time.

Responsible for building Splunk Dashboards for operational metrics. Designed and implemented comprehensive dashboard for alerts in cyber security department enabling deep insights and pattern analysis. Designed and implemented dashboards operational team tickets covering KPI such as volume, SLA and Efforts. Developed dashboards for cyber security tools performance dashboards for various products such as Firewall, proxy etc. Developed Shift Roster Dashboards in Splunk. Responsible for onboarding and offboarding of data into Splunk.

Automated SNMP and Ping Alerts via IP Centre Tool from Monitoring system. Automated the correlation of replication alerts and Ready for Business Checks. Stream lined the onboarding process via Service Now Service Request Model to incorporate the all the stages in onboarding along with approvals in a unified single workflow. Migrated 1K+ the Mailbox alerts to Firm approved Monitoring tool enabling Eye glass monitoring on a single window. Segregated the Alerts into respective dominions and mapped them with correct severity, Product and runbook. Enabled S5 Escalation from Monitoring tool to respective teams assignment group from monitoring tool via group chat. Implemented Service Now Reports and Dashboards for operation team.

Formation and establishment of L1 and L2 Operation Team from Client Core operation Team. Transitioned Enterprise Security Platform (ESP) operations team and assisted in creating documents for the alerts and process in Cyber Security Department. Experience in handling Service Now incidents, Service Request and Service Desk. Experience in Noise Reduction in Monitoring system across all cyber security dominions. Provided Technical expertise to other IT staff regarding best practices and process improvements.