Responsible for building and operating critical internal and external services, ensuring reliability, scalability, and observability. Managed ELK Stack, Prometheus, and Grafana deployments, created and monitored dashboards, managed Docker pipelines, deployed new AWS infrastructure, wrote Terraform manifests, and automated CI/CD pipelines.

Resolved issues faced by IT users, managed security policies, troubleshot engineering and production software issues, and addressed Google Suite, SCCM, and JAMF-related challenges.

Managed endpoint controls, assessed vulnerabilities, provided troubleshooting, and coordinated with vendors for implementing changes.

Supported LED Digital Billboard Applications and managed IT assets and software.

Managed asset inventory and provided first-line support for hardware and software, including Microsoft products.