Gayatri Pandey
To be associated with an organization that provides career development opportunities as a QA and an environment to enable me to contribute to its growth. Where I can implement my technical knowledge & skills acquired through undergraduate studies, training, and projects to realize my potential and contribute to the development of the organization
- Role
Customer Support Representative
- Years of Experience
6 years
Skillsets
- API Testing
- TestNG
- TestComplete
- SQL
- Smoke
- Selenium
- SANITY
- Regression
- Postman
- Manual Testing
- Gherkin
- System Testing
- Agile
- Visual Studio
- Oracle
- MVC
- jQuery
- Jira
- HTML
- CSS
- AJAX
Professional Summary
6Years
- Feb, 2022 - Present4 yr 3 months
Quality Analyst
Eclinicalworks India - Oct, 2020 - Jan, 20221 yr 3 months
Technical Analyst
Converge Solution Custom Software - Feb, 2019 - Jun, 20201 yr 4 months
Customer Service Executive
Medusind Medical Billing Services - Jan, 2009 - Jan, 20145 yr
Faculty Counselor
Patel Computer Classes - Nov, 2017 - Dec, 20181 yr 1 month
Customer Support Representative
Zest BPO
Work History
6Years
Quality Analyst
Eclinicalworks IndiaFeb, 2022 - Present4 yr 3 months
Perform functional, regression, and API testing for enterprise-level healthcare software applications. Design and execute manual and automated test cases for web and API modules. Develop and maintain automation scripts using TestComplete. Write test cases based on DIR in Gherkin and usual (Action and Expected) format. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives. Support in-sprint automation, ensuring automation scripts are delivered alongside feature development. Log, track, and manage defects using JIRA, working closely with developers and support teams to resolve issues efficiently. Analyze software requirement documents to identify gaps and create comprehensive test scenarios. Assist customer support teams by validating production issues and reproducing defects in lower environments.
Technical Analyst
Converge Solution Custom SoftwareOct, 2020 - Jan, 20221 yr 3 months
Worked on client automation tool Marquise for web applications. Built and executed test scripts for automation frameworks covering functional and regression scenarios. Performed front-end testing and backend data validation (Black Box Testing). Created test cases, test scenarios, and execution plans for multiple client projects. Conducted manual and automated test execution, analyzing results and generating detailed test reports. Compared frontend application data with backend databases to ensure data integrity. Supported API-level validation during integration testing. Collaborated closely with clients and internal teams in an Agile delivery model. Provided training to new team members on testing processes and tools. Environment: Visual Studio, MVC 5, HTML, CSS, AJAX, jQuery, Oracle 12c.
Customer Service Executive
Medusind Medical Billing ServicesFeb, 2019 - Jun, 20201 yr 4 months
Verified patient insurance details and validated system records. Handled priority cases using healthcare systems, ensuring data accuracy and compliance.
Customer Support Representative
Zest BPONov, 2017 - Dec, 20181 yr 1 month
Assisted customers with credit card and loan inquiries, ensuring resolution and satisfaction.
Faculty Counselor
Patel Computer ClassesJan, 2009 - Jan, 20145 yr
Instructed students in CCC and basic computer applications. Guided prospective students through course options and enrollment process.
Major Projects
2Projects
MARS Automation Testing Platform
Developed automation test scripts and prepared execution reports using OpenXML.
ORICAL (Relativity Product) Investment Management
Conducted smoke testing and executed SQL queries for data validation.
Education
Diploma in Computer Engineering
C.U. Shah University (2017)
Certifications
Istqb certified foundation level tester