profile-pic

Gopi Blessy

As an Associate at Amazon, I have been involved in both customer support and machine learning data projects for over seven years. I have gained valuable skills in SQL, Excel, and product management, as well as a customer-centric mindset and a passion for innovation.

I have contributed to the development of various products and services by collecting and analyzing ground truth data, following defined instructions and quality standards. I have also handled customer problems and provided solutions, ensuring customer satisfaction and retention. I have received multiple recognitions and awards for my performance and teamwork.

I hold a B.Tech degree in Electronics and Communication Engineering from SVIT, where I learned the fundamentals of engineering, programming, and communication. I am always eager to learn new technologies and apply them to real-world challenges. My goal is to advance my career as an Associate at Amazon and continue to deliver value to the company and its customers.


  • Role

    Customer Support Representative

  • Years of Experience

    6 years

Skillsets

  • Communication
  • Product Management
  • Analytical Skills
  • Strategic Thinking
  • Prioritization
  • customer empathy

Professional Summary

6Years
  • Jun, 2020 - Present5 yr 10 months

    Product Manager

    Amazon
  • Dec, 2017 - Jun, 2018 6 months

    Customer Support Representative

    Amazon

Applications & Tools Known

  • icon-tool

    Balsamiq

  • icon-tool

    Jira

  • icon-tool

    MS Excel

  • icon-tool

    SQL

  • icon-tool

    Tableau

  • icon-tool

    Power BI

Work History

6Years

Product Manager

Amazon
Jun, 2020 - Present5 yr 10 months
    Collaborated with team to deliver new software testing ahead of schedule. Built relationships with colleagues, contributed to process improvements, and partnered closely with Program Managers.

Customer Support Representative

Amazon
Dec, 2017 - Jun, 2018 6 months
    Resolved customer complaints, contributed to process improvement efforts, and worked with the development team on software error reporting.

Achievements

  • Improving the functioning of AI in Amazon Go Store by giving feedbacks to the developer with the help of user acceptance testing software
  • Handling Escalations at Amazon Go store
  • Researching on deep learning algorithms and sensor fusion of Amazon store technology
  • Fabulous associate of the month award for maintaining 0% defect rate within the process
  • Multiple RnR awards for best behavior and maintaining a good number of working hours
  • Awarded Top Best Annotator and Top Performer
  • Achieved a lot of Rewards and Recognitions in providing feedbacks to the Leadership and management

Education

  • B.Tech: ECE

    SVIT (2016)

Certifications

  • Product management certification from isb