JOYETA SRIVASTAVA
Results-driven Relationship Manager and Customer Experience professional with 10+ years of experience in operations management, vendor coordination, and global Customer Support. Proven track record of maintaining 95%+ CSAT, leading teams of 25+ members, and strengthening stakeholder relationships across regions.
- Role
Customer Support Representative
- Years of Experience
10 years
Skillsets
- MS Word
- MS Excel
- Ac3
- avaya
- Google Meet
- Salesforce
- WebEx
- Zendesk
- Zoom
Professional Summary
10Years
- Dec, 2024 - Present1 yr 4 months
Relationship Manager
Bhanzu - Apr, 2023 - Jun, 20241 yr 2 months
Virtual Customer Support Representative
Amazon - Nov, 2016 - Aug, 20181 yr 9 months
Customer Service Specialist
Concentrix - Jan, 2007 - Feb, 20147 yr 1 month
Assistant Manager Operations
Matrix Cellular - Aug, 2015 - Jun, 2016 10 months
Customer Service Representative
Helpchat
Work History
10Years
Relationship Manager
BhanzuDec, 2024 - Present1 yr 4 months
Manage 50+ vendor trainers across regions. Handle operational processes including leaves, payouts, and logistics. Act as primary escalation point for session-related concerns.
Virtual Customer Support Representative
AmazonApr, 2023 - Jun, 20241 yr 2 months
Delivered voice and chat support to U.S. customers. Maintained 95%+ CSAT score.
Customer Service Specialist
ConcentrixNov, 2016 - Aug, 20181 yr 9 months
Resolved broadband technical issues for U.K. customers. Ranked among top performers in KPIs.
Customer Service Representative
HelpchatAug, 2015 - Jun, 2016 10 months
Managed inbound chat and email queries. Maintained resolution time under 5 minutes.
Assistant Manager Operations
Matrix CellularJan, 2007 - Feb, 20147 yr 1 month
Led a team of 25 agents. Conducted training, coaching, and performance reviews.
Major Projects
1Projects
Could furnished on request
Education
Bachelor of Arts English Literature
Chatrapati Shahuji Maharaj University (2015)