Jaya Soni

Developed and maintained scalable React applications using reusable components, Redux for global state management, and Axios for dynamic REST API integration, ensuring high performance and responsiveness. Collaborated on feature planning and product strategy across the full development lifecycle, aligning Figma designs with implementation and validating UI/UX through browser dev tools and network inspection. Supported backend integration with token-based authentication testing via ModHeader, ensuring secure communication between frontend and backend systems. Contributed to internal tool development using Knack (SaaS platform) to streamline business operations. Followed Agile methodologies with 2-week sprints, actively participating in daily stand-ups and using Jira for efficient project tracking and timely delivery.

Developed reusable UI components for telecom domain applications using React, Context API, and React Hooks, collaborating with designers to implement pixel-perfect layouts based on Figma prototypes. Managed state efficiently and integrated REST APIs to build interactive internal dashboards, supporting data-driven decision-making. Improved application performance by optimizing Lighthouse scores through code splitting, lazy loading, and image optimization. Handled UI responsiveness, bug fixes, and API consumption, ensuring alignment with usability standards and business requirements. Utilized JavaScript (ES6+), Redux, Axios, and Git for scalable development, and maintained technical documentation throughout the product lifecycle.

Conducted call audits and provided actionable feedback to the Operations team to improve service quality and compliance. Served as Sales Integrity (SI) Quality Auditor (COBC), auditing referral cases submitted by Support Quality Executives and forwarding validated reports to clients. Participated in calibration and training sessions to maintain transparency and alignment in the quality monitoring process. Took on SME (Subject Matter Expert) responsibilities, providing guidance and support to team members based on evolving process requirements. Generated and managed daily/monthly reports (e.g., Production Tracker, Sales Data) using MS Excel with advanced formulas like VLOOKUP, INDEX, and MATCH, summarizing insights gathered by Internal Quality Auditors for client reporting.

Analyzed training session recordings for a leading US-based audio entertainment service provider to ensure quality assurance compliance. Implemented agent training and coaching initiatives, delivering feedback focused on performance improvement. Recorded and communicated performance observations to agents, identifying key areas of improvement. Shared detailed feedback reports and internal audit sheets with management for training evaluation. Ensured timely and effective issue resolution based on concerns raised by the onshore team or client.