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Jobins J Thekkekara

Results-driven management professional with over 6 years (15,000 hours) experience in operations , product , and risk management across SaaS, e-commerce, and engineering sectors. Demonstrated ability to lead cross-functional teams, implement scalable solutions, and optimize processes to boost efficiency, productivity, and revenue. Expert in Lean Six Sigma, IoT systems, data analytics, and product lifecycle management. Holds an MBA, B.Tech, and certifications in Lean Six Sigma Black Belt, NLP, and Career Counseling. Fluent in English, Hindi, and Malayalam. Known for delivering cost-effective and high-impact business outcomes in fast-paced, complex environments.
  • Role

    Sr. Consultant Product and Sales Operatons

  • Years of Experience

    9.42 years

Skillsets

  • Jira - 1 Years
  • CMS
  • Salesforce
  • Tally
  • Zoho CRM
  • PTC Creo
  • ERP
  • HVAC
  • IoT
  • Linux
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Windows

Professional Summary

9.42Years
  • Feb, 2025 - Present1 yr 3 months

    Manager - RBB - Personal Banker Classic

    HDFC Bank Limited
  • Feb, 2024 - Feb, 20251 yr

    Senior Consultant - Product & Sales Operations

    Jesark Group of Companies
  • Jan, 2022 - Jan, 20231 yr

    Manager - Maintenance

    Swiggy
  • Jul, 2017 - Nov, 20181 yr 4 months

    Plant Supervisor and Operator

  • Dec, 2018 - Mar, 2019 3 months

    Internship - Trainee Operative Engineer

    Axles India Limited
  • May, 2019 - Jan, 20222 yr 8 months

    Investigation Specialist, SME & Mentor

    Amazon
  • Jun, 2016 - Jun, 20171 yr

    College Coordinator - FISAT Engineering College

    Jesus Youth International
  • Jun, 2015 - Jun, 20161 yr

    Core Team Member - FISAT Engineering College

    Jesus Youth International

Applications & Tools Known

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    Wix

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    Squarespace

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    Zoho

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    Tally

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    Microsoft Word

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    PowerPoint

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    Outlook

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    PTC Creo

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    Tally

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    Zoho CRM

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    Salesforce

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    Jira

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    ERP Systems

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    Linux OS

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    Windows OS

Work History

9.42Years

Manager - RBB - Personal Banker Classic

HDFC Bank Limited
Feb, 2025 - Present1 yr 3 months

Senior Consultant - Product & Sales Operations

Jesark Group of Companies
Feb, 2024 - Feb, 20251 yr
    Spearheaded the development of the Officeman e-commerce platform, improving conversion rates by 40% and increasing customer retention by 25%. Led the redesign of corporate website, resulting in 30% improvement in leads and 20% increase in engagement. Developed and executed the product launch strategy for educational technology solutions, driving 60 lakhs in revenue through successful school book distribution events in 75 days. Generated 25 business leads from 55 schools through targeted outreach and data-driven sales strategies. Leveraged CRM tools (Zoho) to streamline sales operations, reducing the sales cycle by 15%.

Manager - Maintenance

Swiggy
Jan, 2022 - Jan, 20231 yr
    Directed a team of 123 across 416 dark stores and 54 kitchens, improving operational efficiency by 20% through implementation of an IoT-based monitoring system for real-time energy and temperature tracking. Reduced downtime by 35% and decreased maintenance costs by 15% through the rollout of a digital maintenance ticketing system, improving issue resolution speed across all locations. Led an electricity savings initiative, resulting in 30 lakhs annual cost savings by optimizing energy consumption through advanced IoT solutions. Played a key role in expanding team capacity by 25% through recruitment and onboarding of 27 new hires.

Investigation Specialist, SME & Mentor

Amazon
May, 2019 - Jan, 20222 yr 8 months
    Investigated over 80,000+ high-risk cases involving chargebacks, fraud, and account takeovers, maintaining a 98% accuracy rate and contributing to an overall 15% reduction in transaction fraud. Awarded Top Performer in 2020 for exceeding key performance metrics, improving productivity by 20% while consistently surpassing quality benchmarks. Trained 30+ investigators, improving the teams investigation tat by 30% and overall compliance rates by 25%. Collaborated in the development and implementation of the Chargeback Defect Reduction Project, which reduced defects by 15%, saving the company significant revenue in potential chargeback losses.

Internship - Trainee Operative Engineer

Axles India Limited
Dec, 2018 - Mar, 2019 3 months
    Ensured production targets of 70 axles per shift by operating CNC and VMC machines for bed milling and VMC boring, meeting the target production numbers consistently. Operated Banjo depth, End facing, and Horizontal Drilling machines, achieving precision tolerances of 0.05mm. Trained in friction welding, flash turning, and the inspection of VMC Finish Bore tolerance of 0.05mm. Gained expertise in implementing TPM, Kaizen, and 5S principles, improving safety and process efficiency.

Plant Supervisor and Operator

Jul, 2017 - Nov, 20181 yr 4 months
    Led operations of a CO2 production plant, ensuring 99% product purity and compliance with safety regulations. Managed testing of 1,500 CO2 cylinders, maintaining a 100% safety through adherence to quality standards. Supervised 50-ton refrigeration unit, reduced downtime to 15% by preventive maintenance and enhancements.

College Coordinator - FISAT Engineering College

Jesus Youth International
Jun, 2016 - Jun, 20171 yr
    College coordinator for FISAT Engineering college. Led a team of 6 core team members, headed one day retreats, headed mobilization and assisted in multiple 4 day retreats for Jesus Youth Ernakulam and Angamally Zone.

Core Team Member - FISAT Engineering College

Jesus Youth International
Jun, 2015 - Jun, 20161 yr
    Core team member for FISAT Engineering college. Headed mobilization and assisted in planning of 4 to 5 day retreats for Jesus Youth Ernakulam and Angamally Zone.

Achievements

  • Headed development of e-commerce website
  • Conducted school book distribution events generating 60 lakh rupees
  • Generated 19 leads from 50 schools within 60 days
  • Directed a large team and managed dark stores at Swiggy Instamart
  • Implemented IOT systems for energy and temperature monitoring
  • Trained and audited cases for Amazon.com, awarded top performer of team for 2020
  • Operated CNC and VMC Machines to meet production targets at Axles India Limited
  • Awarded Top Performer in 2020 for exceeding key performance metrics at Amazon.

Major Projects

7Projects

Electricity Savings Project

Jan, 2022 - Jan, 20231 yr
    Coordinated energy-saving initiatives across 416 dark stores, achieving 30 lakhs in annual savings through IoT-enabled energy optimization.

Chargeback Defect Reduction, Amazon

Feb, 2021 - Jan, 2022 11 months
    Part of EQ Dept. core team and Auditor.

Chargeback Defect Reduction

Jan, 2021 - Jan, 20221 yr
    Led a core team that reduced defect rates by 15%, optimizing fraud detection processes and saving millions in chargeback losses.

Connections Project, Amazon

Jun, 2020 - Apr, 2021 10 months
    Served as Ambassador for the team.

GWF Project, Amazon

Jun, 2020 - Apr, 2021 10 months
    Role of Ambassador and Auditor for the team.

GWF Project Ambassador and Auditor

Jan, 2020 - Jan, 20211 yr
    Enhanced fraud detection accuracy and developed best practices for international risk mitigation.

Design Analysis and Fabrication of Herbal Oil Extraction Machine

Jun, 2016 - May, 2017 11 months
    Project undertaken at FISAT during B.Tech in Mechanical Engineering.

Education

  • B.Tech Mechanical Engineering

    FISAT Engineering College, MG University (2017)

  • MBA General Management

    JAIN University (2023)

Certifications

  • Lean six sigma green belt

  • Grandmasters nlp (neuro-linguistic programming)

  • Discovering personality with dr. jordan b peterson

  • Tssr council certification as neuro linguistic programming practitioner grade a

  • Sted council certification as neuro linguistic programming practitioner grade a+

  • International certified career counselor program level 2

  • Lean six sigma black belt

  • Sales mastery

  • International certified career counselor, level 2

  • Grandmasters nlp

  • Discovering personality with dr. jordan b. peterson