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Karan Kumar Singh

Strategic Customer Success Manager with 3+ years of experience driving client onboarding, retention, and revenue growth.
  • Role

    Senior Onboarding Manager

  • Years of Experience

    3.2 years

Skillsets

  • Empathetic communication
  • Mentoring & knowledge transfer
  • Consultative problem-solving
  • Upselling/cross-selling
  • Stake holder management
  • Product adoption & training
  • Proactive relationship building
  • Jira
  • Escalation Management
  • CRM - 3.2 Years
  • Customer Success Management
  • customer retention
  • Client onboarding
  • Churn prevention
  • AI
  • Advance Excel
  • Account Management

Professional Summary

3.2Years
  • Mar, 2022 - Apr, 20253 yr 1 month

    Senior Onboarding Manager

    Sell.Do

Work History

3.2Years

Senior Onboarding Manager

Sell.Do
Mar, 2022 - Apr, 20253 yr 1 month
    Spearheaded end-to-end onboarding and implementation for 225+ enterprise clients including UAE portfolios, resulting in 30% increase in customer satisfaction scores (CSAT) and 95% adoption rate.

Education

  • PGDM (Enterprise Management and Marketing)

    ASMs IBMR, Pune (2022)

  • B.Com

    Vikram Deb University, Jeypore (2020)