Working with Core Services Product team under Service Cloud to unify Data Cloud with Knowledge Articles service.

Responsible for frontend and backend design & development of various features such as Feedback Management, Unified Knowledge etc.

Developed AI powered Agentforce Actions using Retriever Augmented Generation systems to help resolve customer queries without human intervention.

Working with the Digital Experience Platform team to identify patterns and recommend customer segments from petabytes of data using Java, Springboot, Python, Jenkins, Machine Learning, Airflow., Azure & data pipelines. Complete end-to-end ownership of automated CICD pipelines for DX services using Jenkins, Sonarqube, Vault, Azure Cloud, Airflow etc. Implemented the Provisioning module from scratch for onboarding AEP customers to use service LAM. Security Champion & Certified Scrum Master.

Worked on developing a data platform from scratch using Java 8, Springboot, Python, Rest APIs, GraphqI APIs, Big data technologies like Hadoop, Spark etc, Kubernetes, Prometheus and Grafana.

Worked on multi-tenant SaaS applications "Cloud Platform Integration" and Integration Suite" built from scratch using Java, Sringboot, Jenkins, Rest API, Microservices, PostgreSQL, AWS, Azure, Alicloud, Cloud Foundry, SAP UI5, Kafka, and SAP Cloud Platform in multi-cloud model. Worked in a microservice-based architecture across teams in an agile work environment SCRUM and JIRA process, making the collaboration success through great coordination and teamwork. Defined Test Strategy by proposing the use of Component level tests, Integration tests, and Junits. Recognition of achieving excellence by Manager on delivering POCs as an alternate solution. Strong understanding of Git and Gerrit, source control tool TFS, Github and agile development tool JIRA.