KUSH SHARMA

Architected and led Proactive Campaign Service, Knowledge Feedback Management & Personalisation service, enabling outreach to 200,000+ campaign members concurrently with zero data loss and <500ms p95 API latency. Built agentic AI actions and portals for Service Cloud level initiatives integrating Java, Spring Boot services with LWC/Aura based Reactjs frontends and GraphQL/REST APIs, improving service adoption by 25% and reducing Case time-to-resolution by 40%. Increased automated test coverage from 0% to 95% (JUnit/Mockito/Jest), cutting escaped defects by 80% and accelerating CI feedback cycles. Owned design reviews, cross-team architectural alignments and instituted coding standards and PR checklists. Designed 14 LWC and 5 Aura components and promoted the use of AI productivity tools like Cursor, CodeGenie, & Windsurf. Facilitated daily Scrum ceremonies and roadmap executions while maintaining a delivery predictability of 90% sprint goal attainment.

Worked with the Digital Experience Platform team to identify patterns and recommend similar customer segments from petabytes of data using Java 11, Spring Boot, Rest APIs, Python, Shell Scripting, Jenkins, Azure & data pipelines using Airflow and Astronomer for the service Lookalike Modeling. Engineered scalable DAGs handling up to 10,000 concurrent model training tasks, achieving 98% pipeline success rate and reducing average training latency through optimized resource allocation and parallel execution. Production-grade data pipelines on Azure and Airflow. Distributed computing through spark jobs on databricks. Ownership of critical project modules, Github repository setup, micro-service structure, automated CICD pipelines for DX services using Jenkins, Sonarqube, Vault, Azure Cloud alongside being a Security Champion & a certified Scrum Master running daily scrum.

Designed a data platform from scratch using Java 8, Springboot, Python, Rest APls, Shell Scripts, Graphql, Spark, Kubernetes, Prometheus and Grafana. Developed Big data services for the data platform using Spark, Hive and Hbase. Increased code coverage to 85% using pytest.

Developed multi-tenant SaaS applications from scratch using Java 8, Cloud Foundry, SAP UI5, Kafka, Rest API, Swagger, & Postgresql in a multi-cloud model, i.e Azure, AWS, Alicloud. Worked in a microservice-oriented architecture with an extensive use of messaging queue Kafka for Provisioning of tenants. Orchestration of resources in multi-cloud ecosystems, AWS/Azure meeting the GDPR compliances. Reduced the infrastructure setup cost by 10,000 Euros per setup. Optimised latency using database indexes, tweaking connection pool properties, and using thread pools in asynchronous requests. Improved test coverage to 95% by implementing a comprehensive Test pyramid of Component level tests, Integration tests, and Junits using Mockito framework.

Managed and enhanced features in Closing Disclosure app using .NET 4.5 framework. Re-architected Closing Disclosure application using .Net Core Developed WCF and WPF applications: Streamline and Escrow Lite.

Rotaract Club Jaipur has carved a niche in Rotary World & that too in a very small span since its inception. Being the D.R.R. of the Rotary Club Jaipur, I was committed to taking on some of the world's most pressing challenges. I provided my volunteer works in several programmes like Blood Donation Camps, Environmental Protection activities, Polio Immunization Camps & various other cultural activities like Independence Day celebration,Republic Day celebration & Antakshri events etc.Through Rotaract, our members find many ways to meet, exchange ideas, and make lifelong friendships including Weekly club meetings, Online discussion boards,Interest-based affinity groups and local events. Its a great platform to gain enough exposure, high self confidence and good inter-personal skills.