Logash Kumar

Enterprise Account Management for North America. Expanded portfolio through 8 new engagements, growing account revenue from $6M to $13M YoY (~117% NRR) via whitespace identification and structured QBRs. Maintained 80%+ Green account health and built a $5M+ expansion pipeline by tracking adoption rate, stakeholder engagement, and ticket trends via Salesforce CRM. Achieved 60-day onboarding milestones, reduced TTV, and sustained a 90%+ renewal rate through proactive EBRs and early risk intervention. Managed a portfolio of enterprise and Fortune 500 accounts, supporting stakeholder mapping, onboarding, adoption, renewals, and expansion. Built and maintained relationships with key customer stakeholders through regular touchpoints, WSRs, QBRs, and executive syncs. Developed understanding of customer business processes and use cases, aligning solutions to improve outcomes and ROI. Drove client adoption of technology solutions by identifying implementation gaps, recommending best-fit approaches, and coordinating with delivery, pre-sales, and solution architects. Collaborated cross-functionally with sales, delivery, finance, legal, and talent acquisition teams to resolve client issues, manage delivery risks, and ensure consistent engagement outcomes. Assisted in renewals, contract amendments, and compliance requirements. Tracked account health, risks, and opportunities using CRM and reporting tools, contributing data-driven insights to leadership reviews. Identified whitespace opportunities and supported upsell and cross-sell conversations.