Logash Kumar

Proactively engaged and managed a portfolio of Fortune 500 and enterprise accounts, owning end-to-end customer success across onboarding, adoption, renewals, and expansion. Built deep relationships with key customer stakeholders through stakeholder mapping, regular touchpoints, WSRs, QBRs, and executive syncs, positioning myself as a trusted strategic advisor. Developed a strong understanding of customer business processes and use cases, aligning solutions to improve operational efficiency and ROI. Drove product and solution adoption by identifying gaps, recommending best-fit approaches, and collaborating with delivery, pre-sales, and solution architects. Partnered with cross-functional teams (sales, delivery, finance, legal, and customer success) to resolve issues, mitigate risks, and ensure consistent customer outcomes. Supported renewals, contract negotiations, and amendments while maintaining compliance and governance standards. Tracked account health, risks, and opportunities using CRM and internal reporting tools, sharing data-driven insights with leadership. Identified whitespace opportunities and led upsell and cross-sell motions, contributing to significant revenue growth and long-term retention.