Madhumitha Krishnakumar

Successfully closed and on-boarded $700K+ deals in ARR over the last two years through end-to-end implementation contributing significantly to the company's revenue and growth. Delivered technical demos & proof-of-concepts to C-suite and executive stakeholders, effectively showcasing product capabilities and maximizing demo-to-win conversion rates. Owned onboarding workflows by managing timelines, resources and coordinated with cross-functional teams to ensure smooth implementation and accelerate time-to-value. Facilitated tailored product training sessions with industry level best practices as per client's use case empowering users and driving platform adoption. Worked with product and engineering teams to help clients with product customizations and drive feature requests internally. Provided proactive customer insights to product squads, contributing to roadmap enhancements. Collaborated with community & marketing teams in building, reviewing and providing feedback on help guides & onboarding manuals.

Lead and managed end-to-end onboarding of Freshworks CRM (sales and marketing modules) for SMBs, Mid-Market and Enterprise clients. Designed and delivered tailored onboarding sessions to accelerate customer adoption and success. Worked with engineering and product teams to drive product enhancements and provide customized solutions for Enterprise clients. Collaborated cross-functionally with sales and support teams to proactively resolve obstacles and ensure smooth hand-offs. Collected and analyzed customer feedback to continuously improve onboarding processes and materials.

Diagnosed and resolved technical issues with a deep understanding of customers pain points and business use-case. Provided timely solutions as a product expert and support through email, chat, phone and online meetings. Served as the technical point of contact for Enterprise customers in Australian markets ensuring effective and timely resolution of product-related challenges. Closely collaborated with product managers and engineering teams to address technical challenges and advocate crucial features to meet customer's business needs. Owned and managed multiple product modules pertaining to payment gateways, integrations and subscriptions. Connected regularly with product managers of respective modules to understand latest and upcoming feature releases and acted as the voice of the customer in prioritizing feature requests vital to business success.

Managed workflow scheduling, data entry and accuracy verification for large data projects. Enabled machine learning through transcribing, verifying & annotating deliverables using established guidelines. Collaborated with multi-disciplinary product development teams to identify performance improvement opportunities. Introduced process improvement techniques to reduce handling time and improve output. Provided mentoring support to associates through hands-on training and implemented quality improvement guidelines and practices.

Coordinated with offshore asset management firms to facilitate fund acquisition processes. Engaged in data mapping sessions to align data requirements with evolving business objectives. Collected, validated, and analyzed mutual fund data to ensure accuracy and compliance. Managed corporate actions and capital events such as fund mergers, launches, renaming, and closures in internal databases. Investigated and resolved data integrity issues to maintain reliable database flow by performing regular quality checks and data analysis.