Madhumitha Krishnakumar

Partnered with sales teams to drive technical pre-sales engagements for North American Mid-market and Enterprise accounts, aligning solutions with customer's business and technical requirements. Built a pipeline of 120K+ ARR for the quarter while maintaining a 60% demo to win ratio. Led discovery sessions to analyze client environments, identify pain points, and design tailored solutions. Delivered impactful product demonstrations, technical presentations, and proof-of-concept implementations to validate solutions and accelerate deal closure. Supported the full sales cycle by providing technical expertise, assisting in objection handling, and contributing to successful deal closures. Provided onboarding support to ensure product adoption and accelerate time-to-value for high value and strategic accounts. Contributed to product feedback loops by sharing customer insights and helping prioritize high-impact feature requests.

Successfully closed and onboarded $700K+ accounts in ARR over the last two years contributing significantly to the company's revenue and growth. Provided technical demonstrations with C-suite and executive stakeholders effectively showcasing product capabilities and provided solutions to meet their business use-case. Owned onboarding journeys for 200+ mid-market and enterprise customers for the North American and European Markets averaging on 40% demo-to-win. Provided continuous assistance right from proof-of-concept stages until go-live for Enterprise accounts. Owned end-to-end deal cycles from responding to RFI/RFQ/RFP documents to managing timelines, resources and stakeholders until go-live accelerating their time-to-value. Recommended scalable solutions through out of the box integrations as well as API based workflows. Worked with engineering teams to solution custom feature enhancements that were vital to businesses for a successful adoption of the platform. Star performer for Q2, Q3 and Q4 2023 - Exceeded quota by more than 50%.

Lead and managed end-to-end onboarding of Freshworks CRM (sales and marketing modules) for SMBs, Mid-Market and Enterprise clients across the APAC and European Markets. Designed and delivered tailored onboarding sessions to 300+ businesses to accelerate customer adoption and success. Provided training sessions with industry level best practices as per client's use case empowering users and driving platform adoption. Worked with custom engineering and product teams to drive product enhancements and provide customized solutions for Enterprise clients. Monitored the adoption of the onboarded accounts for a period of 6 months post go-live to help them with their business goals. Star performer of the quarter Q1, 2022 for helping drive product adoption for churn risk customers.

Diagnosed and resolved technical issues with a deep understanding of customers pain points and business use-case. Provided timely solutions as a product expert and support through email, chat, phone and online meetings. Served as the technical account manager for Enterprise customers in Australian markets ensuring effective and timely resolution of product-related challenges. Closely collaborated with product managers and engineering teams to address technical challenges and advocate crucial features to meet customer's business needs. Owned and managed multiple product modules pertaining to payment gateways, integrations and subscriptions. Performed root cause analysis and extensive testing using Rest API techniques through platforms like Postman.

Managed workflow scheduling, data entry and accuracy verification for large data projects. Enabled machine learning through transcribing, verifying & annotating deliverables using established guidelines. Collaborated with multi-disciplinary product development teams to identify performance improvement opportunities. Introduced process improvement techniques to reduce handling time and improve output. Provided mentoring support to associates through hands-on training and implemented quality improvement guidelines and practices.