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Madusmita Ghosh

Intend to build carrier with leading corporate of progressive environment with committed and dedicated people and willing to work as key player in challenging and creative environment. Zealous and determined professional with over 5.5 years of experience in Strategic Business Analysis, Key Account Management, Business Development, Customer Experience & Relationship, Process Excellence, Team Management across Hospitality, logistics, NPO and Ed-tech sector. Comprehensive experience in developing Key account procedures, service standards, operational policies & guidelines with clear understanding of operations. Proactive planner with expertise in identifying key accounts, managing portfolio, & achieving desired targets / goals.
  • Role

    Onboarding Manager

  • Years of Experience

    4.42 years

Professional Summary

4.42Years
  • Apr, 2021 - Feb, 2022 10 months

    Onboarding Manager

    Classplus
  • Jan, 2020 - Oct, 2020 9 months

    Client Success Specialist

    Shiprocket
  • Mar, 2018 - Dec, 20191 yr 9 months

    Operations Executive at OYO

    OYO

  • Customer Onboarding Manager

    Classplus
  • Nov, 2016 - May, 2017 6 months

    Business Development Associate

  • Jun, 2017 - Jan, 2018 7 months

    Client Development Associate

    Tata 1mg

  • Customer Development Executive (Escalations Management)

    1MG Technologies

  • Business Development Associate (Membership Team)

    NASSCOM

Work History

4.42Years

Onboarding Manager

Classplus
Apr, 2021 - Feb, 2022 10 months

Client Success Specialist

Shiprocket
Jan, 2020 - Oct, 2020 9 months

Operations Executive at OYO

OYO
Mar, 2018 - Dec, 20191 yr 9 months

    Having worked with some of the largest companies and currently with a leading startup OYO Rooms I have gathered valuable insights into the operations and Partner support at every level.


    Providing support to Oyo Hotel Partners by resolving the Reconciliation and finance related issues raised by them via calls/Emails in order maintain their long-term Business relations with Oyo


    Understanding the Automated Reconciliation system and different types of Owner Contracts in OYO and help owners in resolving their issue by interacting with different stakeholders and providing end to end solution to the partner


    Handle Partner issues, provide appropriate solutions within the time limits; follow up to ensure resolution

Client Development Associate

Tata 1mg
Jun, 2017 - Jan, 2018 7 months

Business Development Associate

Nov, 2016 - May, 2017 6 months

Customer Onboarding Manager

Classplus

Customer Development Executive (Escalations Management)

1MG Technologies

Business Development Associate (Membership Team)

NASSCOM

Education

  • EDUCATION MBA

    New Delhi Institute of Mangement