Mauleshkumar Patel

On-board new clients and guide them through product setup, training, and initial usage to ensure successful implementation. Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals. Identify upselling and cross-selling opportunities to expand customer use of the company's products and services. Oversee the customer lifecycle management and identify areas for optimisation. Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage. Assist in the development of customer success playbooks and resources. Serve as the liaison between customers and internal teams, such as product development, sales, and support. Manage customer escalations and ensure issues are resolved quickly and effectively.

Working on Auditing tool project for a client from Zurich: Programming for creating application for Auditing Tool using asp net mvc and sql server. Creating flow chart using Mindjet manager for creating test cases for Tester. Face to face client meeting to discuss features requirement from client and execute it preciously. Also work with Kentico CMS for UK based client for contract phone.

Working on Water Treatment project for a client from USA: Programming for creating application for Water Treatment using asp net mvc and sql server. Creating flow chart using Mindjet manager for creating test cases for Tester. Face to face client meeting to discuss features requirement from client and execute it preciously. Converting unmanaged dll (written into c++) to managed (dot net based dll) and import into existing treatment application. Converting Silverlight based price management system into asp net mvc based application.

Working on Ticketing System for Internal Support: Review the tickets raised by different client for Sage CRM and Excelerator product. Provide the technical support to different client on the phone and also using Team Viewer application.

Working on Ticketing System for Internal Support: Review the tickets raised by different staff for the portal and MIS system. Fix the tickets and confirm the user for updates or changes or request raised by them. Wait for some days to get back their reply and close tickets in case no response for 1 week from user. Make changes also in the report requested by user for their Journey Planner, Oil Diary, Friday Special.

Working on Taxi Dispatch System: Allocate bookings to the right driver at the right time with intelligent Auto Dispatch. Reduce mileage and staff costs by letting the taxi dispatch system do the hard work for you. Dispatch remembers their details and auto-fills the booking form, making the process fast and simple. The Call Back feature is a simple way to let the customer know that their cars outside - especially for those who don't have a smartphone. Set up taxi ranks inside plots, keeping dispatching fair and your drivers happy. Backend programming for this application is mainly C# and Silverlight and WPF components. Also work on developing Vehicle tracking system using Google API and html 5 components. Design website for Android apps for Taxi Booking system and also integrate PayPal with that.

Worked as Technical Lead for Centre of Excellence for a team of 10 team members. Owner of migrating existing CMS platform based company sites to Azure Cloud. Working experience of Umbraco CMS for maintaining company site. Owner of Microsoft Partners Network and also maintain Presales and Sales Benefits from Microsoft Pinpoint. Based on Microsoft Partners Network also provide cutting edge technology training on Microsoft Product. Maintain and enhance of out of box SharePoint functionality in the organization. Maintain SharePoint Server for document, library and assign privilege to different groups of people. Create and manage site for different group of managers and senior executive. Also maintain and fix some bugs and enhancement in the internal application based on .net platform. Attain meeting with CIO and Technical manager for future business proposal and development of team and improve the quality standards in the organization. Take part in lot of different Pre sales supports for some financial, engineering client from USA, UK and South China mainly for technical as well architectural solution.

Enhancement for the Framework and Application using RCP Application. Creating a Dynamic View using Jface and SWT application. Fix the Bug in the existing application and test the application. Maintain the database being made in the firebird. Ensured the organization that the team is contributing to code of library. Supervised the development lifecycle and managed technical risks of the project. Coordinated coding standards. Reviewed codes and instructed junior developers. Assisted the Technical Manager in supervising technical resources. Presented high quality services to clients.

EIEditor (External Integration Editor) (For Dutch Clients): A flat text file is one of the EI formats. Converting flat text files to XML for more dynamic data access. Automatic validation of all the (cross record) calculated fields. Loading 3 different message files in XML format and validate Clients Details and Save it. Upgrade the system from Net 2.0 Framework to 4.0 Framework. Converting 32 bit application support to 64 bit Application Support.

Library Management System: Liaised with the human resource management department to manage the IT department. Prompted the staff to execute work well. Supervised the entire operations of IT department by setting annual targets. Ensured that the service level agreements are annually met by communication with the client. Supervised network scrutiny and entire network system. Technology used: VB.Net 2005. Database: SQL Server 2005. ROLE: Responsible for initial design, set up and implementation of Library Management System. Analysis of user reporting requirements and creation of Reports. Managed a functioning computer lab including maintenance of hardware and software. Providing Training and Technical supports to end user for software developed for them.

Online Jobsite System: It involves online jobsite system for different kinds of jobs available in the market. It contains various types of jobs available in different fields with years of experience shown by the job seeker and expertise required by the company from the job seeker. Jobseeker have to register to find the job and company also have to register with the system to find candidate for the suitable position. There are various modules in the system starting from registration to find the jobs with required position, salary range and place of find jobs and other things. Technology used: C# and Asp.net 2.0. Database: SQL Server 2005. ROLE: Development of database object including view, indexes, sequences, stored packages procedures, function and trigger to have common server side functionality. Analysis of data structures and development of database objects. Analysis of user reporting requirements and creation of Reports. Imparting the project knowledge to different user groups. Taking Technical classes in the college and solves the students problem and doubts. Up gradation of project developed in VB.Net to C# specifically for websites. Preparing Presentation about New Technologies in .Net environment. Online Examination System: Online Examination System: It involves online examination system of different departments in the Weifang Science and Technology College. It contains various types of question like multiple choice, find output, subjective questions. Students can give exam from anywhere using his/her student id, which is provided by the system. There are various modules in the system starting from exam registration to results declaration. Technology used: VB.Net 2005 and Asp.net 2.0. Database: SQL Server 2005. ROLE: Responsible for initial design, set up and implementation of web sites. Providing Training and Technical supports to end user for website developed for them. Analysis of user reporting requirements and creation of Reports. Incorporated extensive graphic displays, imagery, and text in site design. Designed software requirements and implemented code for On Line Jobsite system. Participated in software testing and code inspections. Managed a functioning computer lab including maintenance of hardware and software. Library Management System: According to the requirements specification, we need to develop the following features in the system: Registration of User( Add/Update/Delete). Item Management ( List of Books Details , CD Details ). Lending of Books, CD from Library and Give it back to Library. Search for Books ( By Book name, Author Name , Publisher Name). Technology used: VB.Net 2005. Database: SQL Server 2005. ROLE: Responsible for initial design, set up and implementation of Library Management System. Analysis of user reporting requirements and creation of Reports. Managed a functioning computer lab including maintenance of hardware and software. Providing Training and Technical supports to end user for software developed for them.

Call System Backup & Analysis is one component of Billing project for one of the Telecom Company of India, contains various modules forming parts of both. It contains call usage and circuits data extracted from Billing System and the Invoice Database. It will be used when initially implemented to provide extracts to Data mining system and for reporting purposes. It has also been designed to be scalable for future phases where more detailed Financial Analysis querying may be required. ROLE: Responsible for overall project management including defining the various task allocation of resources and time management. Responsible for arranging various technical review within team. Designing various business components. Performed requirement analysis and defined requirements to accelerate the implementation of advanced business solutions to meet the short and long-term needs of clients. Analysis of data for invoice reconciliation. Analysis of Clients reporting requirements. Designed and developed ASP/HTML pages to present international pricing information.

Vraj Infotech is a software development organisation and excels in provision of consultancy services and offshore project development. Main activities at the client site included construction of Database Objects, various web pages / data processing program using .Net Framework. Based on the requirements of the users, several reports were generated then made available to the users on the Web. Assignment also included development works with ASP to integrate Web applications. Worked on various project as listed below. SOLIDSOURCE CORPORATION: SolidSource Corporation is a US based company focusing on total-solutions approach to the customers. One of the key areas being pursued by the company is ASP (Application Service Provider). Their development environments encompass a wide range of hardware and software ranging from mainframe and minis, to macro stations. The Project Practice Veterinary is a web online system, designed specifically towards the veterinary hospitals in the US market. The application is aimed to improve the customer service, increase operating efficiency and increase membership. Integrated system speeds up enrolments and claims handling, support single point service delivery for all enquires and improves sales management. The user-friendly system assists customers to take an appointment of the vet based on availability. In addition to this, it maintains a complete history about patients, and maintains records of treatments. The system takes care of various modules like Customer Relation Management, Boarding Resource Management, Supply Chain Management, and Financial Account System etc. ROLE: UML was used to make the Object Oriented Design with System Architect. Utilised COM/COM+ technology to develop and maintain all business components. Underwent domain walkthrough and System Design Analysis from the client. Development of MTS components for Supply Chain Management. Developed ASP and HTML pages using Visual Interdev tool to present all user information. Development of custom helper ActiveX controls for sharing purpose in different modules. C. G. Shah Hospital: C. G. Shah Hospital is a General hospital in Gujarat. The Hospital Admin System (HAS) application has been developed to maintain information for diagnostics and in-house patients. One module of the entire system maintains an inventory and includes details of vendors supplying medicines. Deriving data from the other modules maintaining the history of patients, and medicines prescribed, this module carries out the necessary scheduling and ordering of the required medicines. ROLE: Development of custom Active X Control and Dynamic Link Library (DLL) for common functionality of application. Development of database object including view, indexes, sequences, stored packages procedures, function and trigger to have common server side functionality. Analysis of data structures and development of database objects. Analysis of user reporting requirements and creation of Reports.