Mayank kumar Dhiraj

Provide high-level technical support for Windows-based Line of Business systems, resolving complex issues for commercial clients. Lead troubleshooting efforts for critical issues with Windows Defender, BitLocker encryption, and Active Directory. Manage large-scale deployments and imaging using SCCM and BigFix, ensuring optimal system configurations. Implement and support Azure-based patching and security policies to ensure enterprise clients are fully protected. Serve as an escalation point, managing critical technical issues with strict SLAs, ensuring minimal downtime. Assist in the deployment and management of Intune cloud services, enhancing system lifecycle management for clients.

Managed and resolved Zendesk tickets related to DMCA violations, brand logo misuse, and intellectual property issues within Roblox games. Moderated user-generated content and games to maintain compliance with Roblox guidelines, ensuring a safe environment. Led the development of tools for content monitoring and infringement tracking, improving the platform's integrity. Collaborated with global teams using Jira and Confluence to manage issues and document solutions effectively. Assisted in creating promotional campaigns and banners to enhance developer engagement with Roblox Studio.