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Md Earshad Ali

Over 5+ years of experience in B2B and B2C role skilled at scaling operations, improving customer satisfaction, maintaining cost and quality, key client relationship and fostering a customer centric culture. Seeking a Key Account Manager, Customer Success Manager or Client Support Executive position to make a significant impact.
  • Role

    Project Coordinator | B2B | B2C | SAAS

  • Years of Experience

    4 years

Skillsets

  • On
  • Training
  • Salesforce
  • Architect
  • SaaS
  • LinkedIn
  • testing
  • Software Testing
  • Manual Testing
  • Analytical
  • CRM - 4.4 Years
  • MySQL
  • Marketing
  • cross
  • Communication
  • Chef
  • SaaS Products
  • Database
  • Product Support - 4.4 Years
  • CRM - 4.4 Years

Professional Summary

4Years
  • Sep, 2022 - Present3 yr 3 months

    Senior Project Coordinator

    M.A. Engineers
  • May, 2018 - Aug, 20224 yr 3 months

    Product Expert

    Dineout - Times Internet Limited

Work History

4Years

Senior Project Coordinator

M.A. Engineers
Sep, 2022 - Present3 yr 3 months
    Coordinating with Site Engineers in drive and implement of Project Goals. Maintaining relationship with internal and external stakeholders. Coordinate with Architect, Quality Engineers and Safety Engineers in launching new site work. Maintaining purchase order, goods Received and Transfer Order of Stocks items. Tracking and minimizing wastage of stock items at site. Executing and maintaining of good practice at site as per work order.

Product Expert

Dineout - Times Internet Limited
May, 2018 - Aug, 20224 yr 3 months
    Driving operational efficiency, customer satisfaction and repeat business Handled more than 90+ clients and increased products use and generated repeat business and helped in on-boarding new clients from existing clients. Worked with cross-functional team and do multi-task on priority basis. Worked with marketing team for promotional activities like launching GIRF, Dineout Passport, Dineout-Pay and contributing to the GMV of the organization. Cross-selling and up-selling the products by giving demo of key applicable features based on the targeted prospects business. Performed deploying of Software like Inresto SaaS Products SCM, POS, CRM, Online Ordering Funnel and Contactless Dining at client Environment. Ensured TAT Adherence and compliance on the defined process while Deploying, Migrating, Trainings and Retraining of InResto SaaS Products, POS Migration, SCM at Partner Restaurants. Training all the staffs, Restaurant Manager, Store Manager, Head Chef and Owner on products and all applicable features. Ensuring all queries raised by the restaurant are brought to the correct teams attention immediately and followed to resolution.

Achievements

  • Awarded BEST TRAINEE of PRUDENTIAL performance while doing internship.
  • INFOTECH LTD. for outstanding Contacts

Education

  • Master of Business Admin. Marketing & Finance

    Aliah University (2023)
  • Bachelor of Business Admin.

    Aliah University (2023)

Certifications

  • Analysing prospects and sales of his (hospital information system) saas products

  • Manual testing