Product Expert
Dineout - Times Internet LimitedMay, 2018 - Aug, 20224 yr 3 months
Driving operational efficiency, customer satisfaction and repeat business Handled more than 90+ clients and increased products use and generated repeat business and helped in on-boarding new clients from existing clients. Worked with cross-functional team and do multi-task on priority basis. Worked with marketing team for promotional activities like launching GIRF, Dineout Passport, Dineout-Pay and contributing to the GMV of the organization. Cross-selling and up-selling the products by giving demo of key applicable features based on the targeted prospects business. Performed deploying of Software like Inresto SaaS Products SCM, POS, CRM, Online Ordering Funnel and Contactless Dining at client Environment. Ensured TAT Adherence and compliance on the defined process while Deploying, Migrating, Trainings and Retraining of InResto SaaS Products, POS Migration, SCM at Partner Restaurants. Training all the staffs, Restaurant Manager, Store Manager, Head Chef and Owner on products and all applicable features. Ensuring all queries raised by the restaurant are brought to the correct teams attention immediately and followed to resolution.