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Mohit Sharma

A results-oriented professional with years of experience in Power Platform and MS Dynamics CRM, specializing in extracting actionable insights from CRM data. Seeking challenging role that leverages my expertise in developing, designing, and deploying automated presentations. Eager to contribute to the dynamic environment of the Devops ,Insights & Advisory Team , driving growth through data-driven solutions and enhancing the efficiency and scalability of analytical tools..
  • Role

    Microsoft Dynamics Engineer (CRM Analyst)

  • Years of Experience

    4 years

  • Professional Portfolio

    View here

Skillsets

  • Power Apps - 3 Years
  • Power platform - 3 Years
  • Dynamics 365 - 4 Years
  • API - 1 Years
  • System Performance Optimization
  • issue resolution
  • Support & troubleshooting – user support
  • Development – javascript
  • 3rd party tool integration
  • Integration & data migration – sharepoint
  • Power platform – power apps
  • Sales & customer service modules
  • C#
  • .NET
  • PowerBI - 3 Years
  • Python - 1 Years
  • Jira
  • JavaScript - 3 Years
  • SharePoint
  • CRM
  • HTML
  • On
  • NumPy
  • Outlook
  • DevOps
  • SDK
  • Database - 2 Years
  • Power Automate - 3 Years
  • SQL - 3 Years

Professional Summary

4Years
  • Feb, 2024 - Present1 yr 8 months

    MS CRM Consultant

    Ernst & Young
  • Feb, 2024 - Present1 yr 8 months

    CRM Technical Consultant

    Ernst & Young LLP
  • Feb, 2024 - Present1 yr 8 months

    CRM Technical Consultant

    Ernst & Young LLP (3rd party payroll)
  • Jul, 2020 - Feb, 20221 yr 7 months

    CRM Developer

    Apar Technologies
  • Aug, 2022 - Feb, 2023 6 months

    CRM Technical Analyst

    Kent RO Systems
  • Mar, 2023 - Oct, 2023 7 months

    CRM Technical Analyst

    Transoft Solutions

Applications & Tools Known

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    Microsoft Dynamics 365

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    Power BI

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    Power Apps

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    Power Automate

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    SharePoint

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    Outlook

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    SQL

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    .NET Core

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    Jira

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    SharePoint 2016

Work History

4Years

MS CRM Consultant

Ernst & Young
Feb, 2024 - Present1 yr 8 months
    Integrated SharePoint with Dynamics Customer Service to enhance data visualization and analysis capabilities. Implemented third-party IVR tool integration with Microsoft Dynamics 365 Customer Service for process automation. Developed and customized Power Automate Flows and Plugins to optimize workflows and ensure system functionality. Customer Service cases data analysis, spam case detection model.

CRM Technical Consultant

Ernst & Young LLP
Feb, 2024 - Present1 yr 8 months
    Customized Microsoft Dynamics 365 modules to improve customer service operations, including form customization and Power Automate flows. Developed plugins and extensions in JavaScript and C# to enhance CRM capabilities, working closely with stakeholders to meet business needs. Created knowledge base documentation for IVR development on Dynamics Customer Service, supporting consistent user experience. WhatsApp API integration with Microsoft Customer Service. Automatic Email to Case creation in Dynamics CRM.

CRM Technical Consultant

Ernst & Young LLP (3rd party payroll)
Feb, 2024 - Present1 yr 8 months
    - Customized Microsoft Dynamics 365 modules to improve customer service operations, including form customization and Power Automate flows. - Developed plugins and extensions in JavaScript and C# to enhance CRM capabilities, working closely with stakeholders to meet business needs. - Created knowledge base documentation for IVR development on Dynamics Customer Service, supporting consistent user experience. - WhatsApp API integration with Microsoft Customer Service. - Automatic Email to Case creation in Dynamics CRM.

CRM Technical Analyst

Transoft Solutions
Mar, 2023 - Oct, 2023 7 months
    Designed and implemented automated workflows in D365 to improve lead assignment and qualification processes, ensuring effective data insights. Collaborated with DevOps and sales teams to integrate D365 with external systems, including SharePoint and Power BI. Provided technical support for D365 issues, troubleshooting system errors and identifying performance improvements to enhance user satisfaction.

CRM Technical Analyst

Kent RO Systems
Aug, 2022 - Feb, 2023 6 months
    Extensive work in D365 Sales and Service modules, ensuring smooth operations through custom workflows, business rules, and integrations with SharePoint and Outlook. Executed data migration from legacy systems using SSIS and Kingsway, minimizing disruption to ongoing business processes. Provided tier-1 and tier-2 support to users, resolving issues effectively and documenting solutions for future reference.

CRM Developer

Apar Technologies
Jul, 2020 - Feb, 20221 yr 7 months
    Delivered end-to-end CRM implementations, including SIS-K12 project on Microsoft Dynamics 365, ensuring timely deployment and user training. Customized D365 portals and enhanced UI with JavaScript, HTML, and CSS to improve user interaction and engagement. Developed and deployed plugins, workflows, and custom business rules to optimize CRM functionality, delivering high-quality solutions for diverse business requirements.

Major Projects

3Projects

Airbnb's NPS calculation using Python & NumPy

    Objective: To calculate NPS value for given dataset in csv format. Data Size: (3000, ) Approach: Data cleaning & understating various methods of data cleaning. Calculated NPS by using formula NPS%=Promoters%-Detractors%.

TARGET: Business Case Study

    Target is one of the worlds most recognized brands and one of Americas leading retailers. I have made a business case analysis for this company using BigQuery SQL. This business case has information of 100k orders made at Target in Brazil. Its features contain multiple dimensions: from orders, delivery time info, price, payment, and freight performance to customer location, product attributes, and finally reviews written by customers. I have mentioned key insights from the data and recommendations from it.

Business Case - Aerofit - Descriptive Statistics & Probability

    Objective: To identify the characteristics of the target audience for each type of treadmill offered by the company, to provide a better recommendation of the treadmills to the new customers. Approach: Outliers Detection (using boxplot, 'describe' method by checking the difference between mean and median), Customer Profiling - Categorization of users, Probability- marginal, conditional probability, Correlation among different factors using heat maps or pair plots.

Education

  • B.Tech CSE

    Amity University, Noida (2020)

  • Bachelor of Technology in Computer Science

    Amity University (2020)

Certifications

  • Scaler certification – sql & python

  • Hacker rank certification - sql