Mritunjoy Mahanta

Worked on diverse bug fixes and developed new functionalities based on client requirements, ensuring optimal performance and user experience. Collaborated closely with the backend team to fetch and display personalized data, achieving seamless integration across the application. Actively engaged with the client at their onsite location to gather requirements, understand expectations, and deliver tailored solutions aligned with business goals. Designed and developed a new module from scratch called BANCA, which is actively used by bank employees as well as end-users for a self-service (DIY) banking journey.

Led a team of frontend developers by assigning tasks, reviewing code, and ensuring timely delivery of high-quality features and fixes. Spearheaded the development and optimization of various functionalities and bug fixes in alignment with client requirements. Significantly improved product performance, reducing page load time from 55 seconds to just 2 seconds through efficient state management, reducing unnecessary API calls and code optimization. Engineered performant data handling solutions to display thousands of records in tabular format without compromising user experience or application speed. Collaborated closely with the backend team to fetch and integrate personalized data, ensuring a seamless and robust data layer. Designed and developed a dedicated Client User module from scratch, tailored to specific business needs.

Designed and developed a QA validation tool from the ground up to improve contact center quality control and automation. Led end-to-end development across both frontend and backend, ensuring a fully integrated and scalable full-stack solution. Implemented advanced Audio-Text Synchronization with real-time text highlighting, inspired by platforms like Spotify, to enhance transcript clarity. Built dynamic form capabilities for creating unique, auto-detectable Tags based on audio transcription, enabling smarter analytics and categorization. Automated the Customer Support Feedback Form process, significantly reducing manual work and enhancing evaluation efficiency. Developed a drag-and-drop-based user permission management system, allowing non-technical users to assign roles and access levels with ease. Created an interactive Word Cloud feature to analyze and visualize frequently spoken words by both customers and support agents. Managed and executed deployment to production environments, ensuring smooth and secure releases.

Designed, developed, and launched Business Easy, a full-fledged E-Tax filing platform similar to ClearTax, providing seamless online tax solutions for businesses. Single-handedly handled both frontend development and backend API design, ensuring a cohesive and efficient user experience across the application. Integrated Razorpay for secure and reliable payment processing, enabling users to complete transactions with ease. Architected the platform to support scalable user onboarding, tax form submissions, and document handling. Deployed and managed the application using AWS services, ensuring high availability, data security, and performance.