Mudassar Ahamer Hakim

Provide strategic direction for technology initiatives, ensuring alignment for two verticals: KTLO projects including Data Storage Service, Customer Information Service and Identity Management SaaS product. Orchestrated the management of Data Storage Service, a high TPS entity, focused on storing attributes and relationships between Merchant, Marketplace, and Taxation having 15 min consistency SLA and 10 min caching TTL. Spearheaded Identity Management SaaS product, offering a comprehensive set of features to establish the real-life identity of customers via document verification, third party checks, facial recognition etc. Implemented ticket reduction activities resulting in a 12% decrease in overall ticket count. Conducted in-depth analysis, categorizing areas such as recertification, pipeline refreshness, recurring customer queries, policy changes, etc and applied mitigation steps. Achieved significant cost savings of $350k annually by strategically reducing technical debt through targeted activities. Enhanced developer productivity by minimizing manual intervention, resulting in a 30% reduction in ticket creation. Pioneered the introduction of automation workflows for recurring customer queries and targeted segmented insights that will promote high likelihood to subscribe /purchase within a category and device optimized campaign planning and activation. Oversee data scraping, extraction, and management processes. Implement best practices for data governance and security.

Implemented a robust architectural foundation using the CQRS (Command Query Responsibility Segregation) and Event Sourcing Microservices pattern. CQRS separates reads and writes into different models, using commands to update the write data store (scyllaDB), and queries to read data store (Elastic Server). The Event Sourcing pattern ensured a sequence of events for audit log and replay transactions. Designing and planning the technical architecture of the Solutions First-Party Applications with respect to tackling verticals like Multi-tenancy, Data Governance, Authentication, Authorisation, Developer Platform Ecosystem. Catering two different customer segments: 1. Logistics Platform (PaaS) that provides ready-to-use, purpose-built logistics components (think participants, orders, dispatch) as headless APIs that can be leveraged by developers to build custom apps 2. Logistics Solutions (SaaS) subscription SW that enables digitization and orchestration of first party logistics operations. Targeted at LSPs/ Operators that own and operate single-leg (last mile, store to customer, food/ grocery delivery etc.) and multi-leg (HQ-like - for Ecom, LTL) networks.

Providing technical leadership involving code reviews and design reviews, set up best practices including integration and application development and testing (unit and systems), using standard UX Frameworks and design principles. Delivered Bank Transactions 10,363,514 and 12,772,732 for 2020 and 2021 respectively 80% increased Wallet transactions delivered: 174,182 and 873,607 for 2020 and 2010 respectively 100% increased transactions delivered in Direct to Card (D2C): 57 and 54439 for 2020 and 2021 respectively Immense hike in corridors enablement: Wallet > 650+, Bank> 800+, D2C 450+ Overall APN Transactions rose from 10,537,753 in 2020 to 13,700,778 in 2021 leading to 95 Million USD net revenue generation Spearheaded initiatives like DPRS program into a successful execution & COE setup for focussed architecture designs. Proactively owned to lead the organization-wide web release for prod Russia deliverables within a small tiger team. Established training processes by conducting technical sessions on SASS and AWS for the entire web department. Achieved a 100% increase in SASS implementations and cloud awareness, leading to certifications. Championing efforts in steering delivery and addressing project deliverables for three teams single-handedly. Established standard configurations for new payout deployments ensuring reduced learning curve and increased efficient TAT Implemented compliance features related to GDPR, FMA, KYC, ADA, DODD FRANK for multiple countries. Mentoring the junior/peers in formulating in guiding and training 3 SSE to take up AM roles. Thought Leadership: Delivered a paper on ADA and initiated the project implementation on the same. Achieved a 75% reduction in the homepage load time by optimizing processing and relocating APIs to secondary pages. Collaborated closely with software architects and cloud architects, contributing to design and functional feature implementations. Engaged in troubleshooting and debugging to optimize performance, actively supporting continuous improvement initiatives by investigating alternatives and new technologies. Configuration Standardization for new payout deployments, reducing learning curves and enhancing efficiency in Turnaround Time (TAT).