Naveen V

Designed and deployed scalable outbound conversational AI voice agents across multiple industries, capable of handling complex, real-world customer interactions with high reliability. Partnered with clients to translate business requirements into structured conversational scripts, while providing continuous progress updates and aligning closely with AI engineers to optimize model performance. Engineered multilingual AI-Powered bots (supporting up to four languages) using advanced prompt design in Markdown and JSON, ensuring strong edge-case handling and conversational accuracy. Led execution and monitoring of large-scale call campaigns (100+ contacts), driving improved engagement and operational efficiency.

Worked on training and evaluation of Large Language Models (LLMs) and Generative AI systems by designing prompts and testing model behavior across multiple use cases. Evaluated responses from multiple AI models for accuracy, safety, and usefulness, editing suboptimal outputs into high-quality responses used for model improvement and fine-tuning workflows. Performed multimodal AI evaluation across text, audio, and image pipelines, including audio transcription, text-to-speech comparison, and image hallucination detection. Created contextual training scenarios by linking inputs across modalities, supporting context-aware generation and RAG-style grounded response evaluation.

Crafted compelling and engaging social media content for diverse clients, tailored to their brand identity and audience demographics. Created persuasive mailers, WhatsApp messages, and SMS content to promote client products. Managed customer queries on brands' social media platforms, ensuring timely responses. Developed social media analysis including client performance and competitor benchmarking to optimize strategies for enhanced engagement and market presence.

Utilized data visualization techniques to analyze the daily performance of Google Ads campaigns for multiple clients, focusing on key metrics such as impressions, clicks, and pay-per-click spend. Utilized advanced Excel functions to organize and analyze Google Ads data, creating detailed reports on a daily, weekly, and monthly basis. Conducted in-depth analysis comparing the performance of clients' brands with their competitors in online advertising space.