Nupur Agarwal

New Merchant onboardings. Management of New and Old Merchant Accounts. Generating New Leads. Approach towards high rise accounts for the onboardings. Rectification of the target's achievement.

Ensure all standards are met with regard to version control mechanisms. Identify recurring issues in content produced by project teams and recommend corrective and preventive measures. KAM for McDonalds and The Thick Shake Factory. Provide effective instructions in emails/documents. Assisting Quality Manager with operations and responsibilities at Content Management facility. Completes risk assessments on vendor management activities. Preparation for and management of inspections by regulatory authorities. Auditing of menu rebuilding, documents and taxes applied. Maintaining communication with merchants and Sales POC to rectify issues. Onboardings and plans to get new onboarding. Maintaining sales performance growth.

Worked for Google as a Third Party Resource. Process transactions that support domestic and international customers. Lead basic level reporting, support customers, review and process transactions, reconcile, and other operations functions. Maintain internal operational and financial controls. Work-flow coordinator and subject matter expert, giving guidance to teammates.

Ensured all customer needs are met and handled appropriately during initial contact. Provided assistance to customers with banking transactions and services. Cross-sell bank products and services based on customer needs. Oncall to complaints and comments and determine corrective action. Assessed needs of customers, suggesting products and services accordingly.