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Pankit Parikh

As strategist, I interpret multiple viewpoints to gain detailed understanding of company s objectives, offering deep insights to business drivers, delivering market pipelines to support sales revenue targets through strategic planning of go-to-market strategies, demand generation programs and campaigns.
  • Role

    Head of Customer Success

  • Years of Experience

    13 years

Skillsets

  • Automation tools
  • Behavioral Analytics
  • BigQuery
  • Campaign Analytics
  • customer insights
  • DAX
  • Google Data Studio
  • M-code
  • Power BI
  • Predictive Analytics
  • Python
  • Self-service BI
  • semantic modeling
  • Snowflake
  • SQL
  • Tableau

Professional Summary

13Years
  • Feb, 2024 - Jun, 20251 yr 4 months

    Head of Customer Success & Experience

    Reelo
  • Oct, 2021 - Jun, 20231 yr 8 months

    Head of Customer Success & Sales Enablement

    EvaBot
  • Nov, 2019 - Oct, 20211 yr 11 months

    Senior Manager Customer Success & Operations Enablement

    InfoAnalytica

Work History

13Years

Head of Customer Success & Experience

Reelo
Feb, 2024 - Jun, 20251 yr 4 months
    Designed Power BI dashboards for churn, NRR, and feature adoption. Built SQL-backed models integrating CRM and campaign data, driving revenue improvements. Automated reporting and launched AI-powered insights hub to reduce data requests.

Head of Customer Success & Sales Enablement

EvaBot
Oct, 2021 - Jun, 20231 yr 8 months
    Created enterprise BI dashboards visualizing engagement and upsell triggers. Integrated voice-of-customer analytics to refine product strategy and reduce churn. Delivered predictive metrics for renewal and expansion planning.

Senior Manager Customer Success & Operations Enablement

InfoAnalytica
Nov, 2019 - Oct, 20211 yr 11 months
    Built cross-platform BI dashboards for SLA tracking and churn monitoring. Enabled self-service executive reporting via semantic data layers in Google Data Studio.

Achievements

  • Employee of the Year - Nominee - TTEC Issued Sep 2017 - Expires Aug 2018
  • Employee of the Year - Nominee - TTEC Issued Sep 2016 - Expires Aug 2017
  • Agent of the Year - Nominee - TTEC Issued Sep 2015 - Expires Aug 2016
  • Innovation Award - Motif, Inc. Jan 2018
  • Awarded certificate and reward for continuously adding value to organization by providing various recommendation for the better experience of the end users of the client.
  • Excellence In Leadership - Motif Jan 2016
  • Recognized for contribution to the success of the program's set-up and being change agent of leadership development.
  • Best Innovative Solution - 2019 - TTEC Oct 2019
  • Awarded for best innovation suggestions made throughout the years that helped client save $7 million per year and better NPS scores globally (including Machine Translations geographies).

Major Projects

3Projects

Churn Radar Dashboard

    AI + Power BI + SQL pipeline flagged at-risk accounts 30 days before renewal, driving retention improvement.

Revenue & Campaign Insight Hub

    Linked behavioral data to revenue KPIs; directly influenced GTM budget allocation.

Self-Service BI Suite

    Delivered automated insight workflows for execs, cutting reliance on ad hoc analysis by 80%.

Education

  • Diploma in Mechanical Engineering

    Gujarat Technological University