Content Marketing Manager
ZESTMONEYDec, 2019 - Dec, 20212 yr
Established ZestMoneys content and communications strategy to guide the company along with its customers through the COVID-19 pandemic, two moratoriums, and the following economic recovery period and growth. Created and revamped existing consumer-facing communications for the company and, over the course of two years, built out omnichannel communication loops for every part of the consumer lifecycle, from welcome communications to drop-off, product journey, repayment, and collection communications. Built out communications for the first and second moratoriums once the pandemic hit to educate and provide valuable insight so customers could make informed financial decisions. Started the company blog to engage with customers throughout the first national lockdown by writing articles on various topics like mental health, coping mechanisms, and, eventually, personal finance and basic financial literacy. Built a readership of 200,000 readers within 6 months.