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Prince Manohar

As a seasoned Technical Support Manager with a robust background in search technologies, I have consistently demonstrated my ability to lead and inspire teams, manage complex technical issues, and drive customer satisfaction. I have successfully led a team of product experts to resolve intricate customer challenges, ensuring seamless onboarding and integration of Unbxd's Search, Browse, and Autosuggest solutions.

I have a strong background in Apache Solr, Zookeeper, REST APIs, JIRA, SaaS tools and more. My approach focuses on fostering collaboration and driving accountability. I am committed to coaching and developing my team to achieve their professional goals.

Outside of work, I enjoy playing basketball, badminton, and football. I look forward to connecting with professionals and exploring opportunities to contribute to organizational success.

  • Role

    Search Engineer

  • Years of Experience

    7.08 years

Skillsets

  • Database
  • Programming
  • Shell Script
  • Technical Support
  • Scripting - 3.0 Years
  • AWS - 2.0 Years

Professional Summary

7.08Years
  • Apr, 2023 - Present3 yr 1 month

    Manager - Technical Support

    Netcore Unbxd
  • Jan, 2021 - Apr, 20232 yr 3 months

    Lead Technical Support Engineer

    Netcore Unbxd
  • Oct, 2019 - Jan, 20211 yr 3 months

    Technical Support Engineer(Search)

    Netcore Unbxd
  • Jan, 2019 - Aug, 2019 7 months

    Search Engineer(Support)

    Lucidworks

Applications & Tools Known

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    MySQL

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    Apache Solr

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    REST APIs

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    Jira

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    Salesforce

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    Freshdesk

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    Confluence

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    Datadog

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    Kibana

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    Postman

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    Zookeeper

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    Python

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    AWS

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    MongoDB

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    Linux

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    Lucidworks Fusion

Work History

7.08Years

Manager - Technical Support

Netcore Unbxd
Apr, 2023 - Present3 yr 1 month

Lead Technical Support Engineer

Netcore Unbxd
Jan, 2021 - Apr, 20232 yr 3 months
    Led the Technical Support Team for Unbxd Search and Merchandising products. Mentored the team for handling client issues, focusing on solutions and communication.

Technical Support Engineer(Search)

Netcore Unbxd
Oct, 2019 - Jan, 20211 yr 3 months
    Addressed customer issues in Unbxds Search and Merchandising products, including analysis, configuration, and scripting.

Search Engineer(Support)

Lucidworks
Jan, 2019 - Aug, 2019 7 months
    Analyzed Issues and Bugs in Apache Solr, Zookeeper, Lucidworks Fusion. Set Up Solr, and Zookeeper clusters on AWS. Configured relevance and schema in Solr.

Achievements

  • Won First Position in High Jump (2017), Second Position in High Jump (2016), and Third Position in Relay Race (2016) at college
  • First Position in Basketball Tournament in college in 2017 and 2018
  • Won the tag of Best Player and maximum scorer in College Basketball Tournament in 2017

Major Projects

2Projects

Set-up Solr and Zookeeper Cluster on AWS

    Created AWS Instance. Installed and configured zookeeper. Installed and configured Solr Cloud Cluster. After setting up Solr and Zookeeper, configured important features like request handlers and default parameters. Designed the data model for search depending on the clients requirements and configured the schema accordingly.

Support for Lucidworks Fusion

    Understood the components of the product and its working. Resolved issues faced by clients, analyzed logs to find the root cause, and raised JIRA tickets for bugs and feature requests.

Education

  • B.Tech. (Information Technology)

    Bengal College of Engineering and Technology (2018)