Pritinita Moral

Successfully led 5 enterprise SaaS client go-lives within the first 10 months, achieving 100% on-time delivery and reducing onboarding timelines by 30% for customers across US, UK, and APAC regions. Managed end-to-end enterprise SaaS implementation projects including onboarding, platform configuration, deployment, and post-go-live support while coordinating cross-functional teams to ensure successful delivery. Led customer discovery and success planning sessions, translating business goals into scalable adoption and success roadmaps. Monitored project progress, risks, and adoption metrics post-deployment while proactively identifying issues and coordinating resolution with internal stakeholders. Conducted Quarterly Business Reviews (QBRs) to review adoption metrics, success outcomes, risks, and product roadmap alignment with customer stakeholders. Partnered with Sales and Customer Success leadership to identify expansion and upsell opportunities driven by increased platform adoption and value realization. Developed strategic customer success plans defining critical success factors, adoption metrics, and renewal milestones. Delivered training sessions, onboarding workshops, and success reviews, enabling faster adoption and measurable ROI. Awarded ResultDriven Spot Award (2025) for delivering a critical client rollout ahead of schedule.

Hands-on experience with Jira, Confluence, GitHub, GitLab, ServiceNow, and Remedy for project tracking, ticket management, and release coordination. Supported end-to-end project lifecycle including requirements analysis, implementation planning, UAT coordination, deployment activities, and post-deployment support. Applied SQL querying for data extraction, analysis, and validation to support client implementations and UAT activities. Supported ETL processes, including source data analysis, transformation validation, and post-load verification. Applied structured implementation methodologies including requirements gathering, gap analysis, configuration, UAT planning, and post-go-live support, resulting in a 98% client satisfaction score. Oversaw full project lifecycle from scoping to closure, applying structured planning and QA/testing practices to ensure clean deployments across multiple geographies. Tracked project milestones, issues, and blockers using Jira and Confluence while providing regular status updates and progress reports to stakeholders.

Acted as SPOC for project delivery, coordinating cross-functional teams, tracking milestones, and ensuring timely communication of risks, blockers, and project status. Conducted knowledge-sharing and training sessions on data transformation, SQL, and implementation best practices for new team members. Managed project documentation, SOPs, and governance processes, ensuring accuracy, compliance, and data integrity. Assisted with ETL pipeline support, including data quality checks, transformation validation, and post-deployment verification. Developed and maintained automation scripts using Infosys CAP tool to streamline repetitive operational and reporting tasks. Created executive dashboards and project performance reports highlighting milestone progress, risks, mitigation plans, and delivery metrics. Implemented standardized QA & UAT frameworks across implementations, ensuring consistency and scalability. Established change governance procedures for non-production and production deployments, ensuring 99.9% deployment success rate across multiple environments.