Raana Chatterjee
Social Commerce in India is projected to grow from $5 billion (2023) to $55 billion by 2030. However, numerous frictions and inefficiencies currently hinder the scalability. For India to achieve the $55 billion mark, addressing these inefficiencies is crucial. This is where TaptoHello steps in. We are here to simplify social commerce and make it a part of every Indian's life.
I have spent around 19 years into B2B Sales, Customer Success and Partnerships, with Omni Channel Commerce and Fintech as core domain areas.
My professional journey spans both Indian and international markets, providing me with the opportunity to work with remarkable startups, founders, and teams.
I strongly believe in the "Atmanirbhar Bharat" model and very optimistic that this century would belong to India and Indians. This and the coming centuries, Indians will create the history and reclaim our global position.
- Role
VP & National Sales Head (India) - BFSI
- Years of Experience
19 years
Skillsets
- cross
- SaaS
- Marketing
- Project Management
- Product Management
- CRM
- Client Management
- Account Management
- GTM
- RFP
- B2B sales
- Data Mining
- On
- Software services sales
- Software solution sales
- SaaS sales
- People management
- P&L management
- Key accounts management
- Smb sales
- Enterprise Sales
Professional Summary
VP & National Sales Head (India) - BFSI
Paytm PaymentsHead of Key Account Management - Grade: Sr. Director
Razorpay SoftwareDirector
Capillary TechnologiesAcquisition Manager [Grade: Sr. Executive] Work Profile:
CitibankAcquisition Manager/Sales Officer
Citibank and Standard Chartered BankHead of Sales, Grade: Director
Sapple SystemsSales Officer
Standard Chartered Bank
Work History
VP & National Sales Head (India) - BFSI
Paytm PaymentsHead of Key Account Management - Grade: Sr. Director
Razorpay SoftwareDirector
Capillary TechnologiesHead of Sales, Grade: Director
Sapple SystemsAcquisition Manager/Sales Officer
Citibank and Standard Chartered BankAcquisition Manager [Grade: Sr. Executive] Work Profile:
CitibankSales Officer
Standard Chartered BankAchievements
- Rated (Exceed Expectations) & (Significantly Exceed Expectations) in Annual Rating
- Promoted from AVP to VP
- Grew the GTV by 14X and Revenue by 17X for the BFSI Portfolio at Paytm Payments
- Established the Omni Channel sales for BFSI and Improved Take Rate by 22%
- Grew the GTV by 2.5X for entire Key Accounts Portfolio
- Successfully transitioned the entire Key Account portfolio to Gross Margin Positive
- Reduced Client Churn Rate of Key Accounts from 14% to 2%
- Increased Enterprise Revenue (ARR) by 250%
- Added new revenue lines through cross-sell of value-added services
- Zero Client Churn
- Paytm Payments:
- Rated (Exceed Expectations) & (Significantly Exceed Expectations) in Annual Rating
- Promoted from AVP to VP
- Grew the GTV by 14X and Revenue by 17X for the BFSI Portfolio at Paytm Payments Services
- Promoted from Director to Senior Director
- Added new revenue lines through cross sell of value-added services and
- Received CEO s Excellence Award for driving Growth from Key Accounts
- Bagged awards from Deloitte as TechFast 50 India and TechFast 500 Asia Pacific Twice bagged NASSCOM Emerge 50 recognition from NASSCOM Instrumental in starting first SaaS initiative for the company from scratch to Product-Market-Fit (PMF) stage
Major Projects
Product Roadmap Planning:
Business Reviews:P&L Management:
Account Growth:
SaaS Business
Business Planning:
Education
PG Executive Program in Leadership and Management
IIM Calcutta (2018)Bachelor of Information Technology (BIT)
IG University (2002)Bachelor of Information Technology
IG UniversitySecondaryMISC.
Sacred Heart Convent SchoolSenior Secondary
Birla Public SchoolPost Graduate Diploma in Computer Application
Department of Electronics, Govt. of India