profile-pic

Rachita Sen

Currently serving as a Senior Software Engineer at CitiusTech, contributing to healthcare IT solutions through technical expertise and problem-solving skills. Holds a BCA in Computer Science from Maulana Abul Kalam Azad University of Technology.

Completed the Product Management Fellowship from NextLeap in 2025, building a solid foundation in product management. Combines a background in customer service and technical analysis with a focus on delivering impactful solutions in the healthcare domain.

  • Role

    Product Analyst

  • Years of Experience

    3.5 years

Skillsets

  • EHR
  • Windows
  • Salesforce
  • PACS
  • Linux
  • Integration
  • ICD-10
  • HL7
  • Git
  • EMR
  • ServiceNow
  • EDI
  • DICOM
  • Confluence
  • Azure
  • API
  • testing
  • SQL
  • Jira

Professional Summary

3.5Years
  • Jul, 2025 - Present 8 months

    Sr. Software Engineer

    Citiustech
  • Feb, 2025 - May, 2025 3 months

    Technical Analyst

    Relatient
  • Aug, 2024 - Dec, 2024 4 months

    Product Specialist

    Deliver Health
  • Feb, 2021 - Oct, 20221 yr 8 months

    Product Analyst

    Rayden Interactive
  • Nov, 2022 - Jun, 20241 yr 7 months

    Associate Technical Consultant

    Veradigm

Applications & Tools Known

  • icon-tool

    Salesforce

  • icon-tool

    Java

Work History

3.5Years

Sr. Software Engineer

Citiustech
Jul, 2025 - Present 8 months
    Designed, built and supported healthcare interfaces using HL7 v2, FHIR, enabling secure exchange of clinical data across 10+ external systems. Integrated and validated imaging modalities with PACS/RIS using DICOM and HL7 standards. Analysed large healthcare datasets using SQL enabling data driven decisions and improving financial accuracy by 20%. Owned and prioritized product backlogs using JIRA, Servicenow aligning business and regulatory priorities by 40%. Monitored healthcare regulations, interoperability mandates and emerging technologies to keep solutions competitive and compliant by 50%.

Technical Analyst

Relatient
Feb, 2025 - May, 2025 3 months
    Handled complex escalations, ensuring 98% on-time delivery and SLA adherence. Acted as a customer advocate while aligning fixes with product management priorities. Led high-severity issue resolution for enterprise clients, reducing resolution time by 30%. Collaborated with cross-functional teams to diagnose and troubleshoot complex technical issues, documenting root causes and configuring scalable solutions aligned with business goals, resulting in a 40% improvement in incident response time.

Product Specialist

Deliver Health
Aug, 2024 - Dec, 2024 4 months
    Resolved production issues across Windows/Linux platforms, improving uptime by 30%. Bridged gaps between dev teams and clients, streamlining troubleshooting processes. Configured solutions per client environment, enhancing user satisfaction by 25%. Administered and supported hybrid infrastructure, managing both on-premises and cloud-based servers, resulting in 99.9% system uptime and improved operational efficiency.

Associate Technical Consultant

Veradigm
Nov, 2022 - Jun, 20241 yr 7 months
    Upgraded and maintained SSL, EPCS, and other security certificates, ensuring secure and compliant server operations, which prevented 80% of potential application downtimes and enhanced overall system reliability. Specialized in supporting EHR and PM systems, ensuring compliance with US Healthcare standards (HIPAA, EPCS) and enhancing system usability for end users. Utilized CRM tools including ServiceNow, Salesforce, and Jira to track incidents, manage tickets, and streamline issue resolution, achieving a 98% SLA adherence rate. Supported migration of healthcare applications to Azure ensuring Hippa compliance with accuracy of 99%. Led escalation support, mentored new team members, and delivered white-glove service to premier clients, resulting in a 25% increase in client satisfaction scores. Led end to end EHR implementation improving operational efficiency by 25%. Performed advanced network troubleshooting using tools like ping, nslookup, tracert to resolve issues and assisted in escalations, trained team members, and provided support to premier-level clients.

Product Analyst

Rayden Interactive
Feb, 2021 - Oct, 20221 yr 8 months
    Directed data-driven investigations into recurring technical issues, leveraging log analysis and user reports to enhance Root Cause Analysis (RCA) documentation accuracy by 25%, reducing incident recurrence. Collaborated closely with cross-functional stakeholders to analyze user feedback, translate pain points into actionable technical recommendations, and improve product usability, resulting in a 15% reduction in support tickets. Contributed actively to problem management initiatives, identifying systemic failures and recommending preventive measures that increased system stability by 20% and shortened resolution time by 18% on average. Scheduled meetings internally and with to understand, prioritize and resolve product issues.

Achievements

  • Received multiple CSATs
  • Been instrumental in smoothing issues
  • Appreciated for best client service
  • Client Appreciations
  • Received appreciation from business and site counterparts for handling post-release issues and customer concerns

Major Projects

1Projects

File Inclusion Attack using DVWA

    The project is based on ethical hacking. Basic networking is used.

Education

  • BCA

    Siliguri Institute of Technology, West Bengal University of Technology (2021)

Certifications

  • Speaking effectively nptel (from iit madras)

  • Ethical hacking workshop (from wac in iit kgp)