Rahul Gaur

Identified key customer pain points through collaboration with executives and stakeholders, prioritizing AI-driven solutions (e.g., video analytics, facial recognition). Implemented open-source dashboarding tool, boosting development efficiency by 40% in time and cost. Spearheaded adoption of project management tools and scrum practices, eliminating bottlenecks and optimizing resource utilization. Led projects across diverse industries (retail, crime intelligence, law & order, manufacturing), securing 50% revenue. Managed Customer Support Manager team, ensuring efficient requirement gathering and feature implementation for maximum ROI. Developed comprehensive business cases, prioritized solutions, and created AI product roadmaps aligned with organizational goals. Scoped and prioritized activities based on business and customer impact, ensuring timely delivery with optimal resource allocation. Managed training, validation, and test data sets for AI models in various areas like facial recognition, audio matching, and predictive analytics, ensuring quality and effectiveness. Co-developed smart city solution leveraging video analytics and AI for compliance, safety, and evidence access across 3500+ cameras, reducing case investigation TAT by 40%. Led development of next-gen AI search engine utilizing LLMs and entity extraction/tagging, enabling conversational data exploration across diverse formats (text, audio, video) and reducing exploration time by 90%.

Developed strategic product roadmap through extensive product and market research, contributing to tripled user base. Optimized customer dashboard, resulting in 15% improvement in navigation and 25% increase in time spent on platform. Translated user stories into technical requirements, demonstrating expertise in API integration for tracking, customs, and freight insurance.

Implemented Zoho Analytics with 5+ dashboards and 25+ reports, enhancing internal and external user insights. Boosted product marketing through social media and email campaigns, data analysis, and content creation. Developed recommendation engines for customers and prediction engines for ocean travel and surcharges, improving quote to quote-to-booking ratio to 5%. Conducted successful product demos with clients and vendors, gathering valuable product requirements. Led ideation and launch of new drayage and trucking product for Indian and Americas markets. Led project that reduced steps to replicate actions by 20%, improving efficiency in inventory and order acceptance processes. Managed product and support escalation for 50+ key accounts, achieving 4x revenue growth. Collaborated with cross-functional teams, business owners, and third-party vendors to achieve business objectives. Conducted product demonstrations to showcase features and benefits for customers. Maintained in-depth knowledge of competitor products, price changes, and market developments to forecast business demands. Developed customized inventory workflows and contributed to the implementation of effective marketing schemes.