Senior Software Engineer
TechValens Software Systems Pvt. Ltd.Feb, 2016 - Sep, 20226 yr 7 months
Requirement analysis, coordination with the Onshore/Offshore and business team. Managing end-to-end application development starting from project set-up & scoping, requirement analysis & technical specifications, effort functions till delivery Identifying & gathering client's requirements, defining scope of work and estimating the efforts required. Delivering technical leadership while estimating & evaluating the effort/ schedules Monitoring customer interactions & leading the software developers for requirements understanding, technical analysis, estimation, designing of modules based on the functional aspects, by developing & converting into the working quality of entire functionality to meet client demands. Participating in incident, change & problem management process; spearheading day-to-day technical operations, IT support requests and resolution workflow for technical operation issues. Evaluating the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction metrics.