Rishi Shivhare

Results-driven Technical Support Engineer and aspiring DevOps Engineer with 3.9 years of experience in managing enterprise applications, infrastructure automation, and system monitoring. Proven ability to support large-scale telecom systems, automate deployment pipelines, and ensure seamless operations. Proficient in Linux, CI/CD tools (Jenkins, Git), containerization (Docker), and monitoring solutions (Nagios, Grafana, ELK). Skilled in SQL and cloud services (AWS). Currently supporting Vodafone Idea’s APN enterprise at 6D Technologies. Previously contributed to CI/CD and cloud operations at Crystaltech Services. Holds an MCA from MIT World Peace University, Pune.

Role
Elk stack Engineer
Years of Experience
4.92 years

Skillsets

Linux
Prometheus
Bbit
Xshell-8
WinSCP
Windows
SQL
Shell
S3
Remedy
Pentaho
Notepad++
Nagios
Mobaxterm
AWS
Jira
Jenkins
IAM
Grafana
Github
Git
Excel
ELK
EC2
Docker Compose
Docker
CentOS
Bash

Professional Summary

4.92Years

Sep, 2025 - Present 8 months
Implementation Engineer (DevOps)
ClearTrail Technologies
Dec, 2022 - Sep, 20252 yr 9 months
Operations Engineer
6D Technologies
Jun, 2022 - Aug, 2022 2 months
AWS Cloud Computing Intern
LinuxWorld Informatics Pvt Ltd
Nov, 2021 - Nov, 20221 yr
Junior DevOps Engineer
Crystaltech Services Private Limited
Feb, 2022 - Jul, 2022 5 months
DevOps Engineer - Intern
Radical Technologies India

Work History

4.92Years

Implementation Engineer (DevOps)

ClearTrail Technologies

Sep, 2025 - Present 8 months

Operations Engineer

6D Technologies

Dec, 2022 - Sep, 20252 yr 9 months

Led the support and maintenance of BSS projects in the telecom domain, ensuring smooth operations and process improvement. Provided technical and application support and system monitoring for Vodafone Idea to ensure smooth operations. Implemented monitoring solutions using Nagios, Grafana, and ELK Stack, ensuring proactive issue detection. Handled shift handovers and resolved client tickets using Remedy and Jira. Troubleshot system issues using Linux and SQL, and worked closely with cross-functional teams for quick resolutions. Provided L2 support, troubleshooting application and infrastructure issues to minimize downtime. Implemented ETL pipelines using Pentaho Data Integration (PDI) for automated data transformation and reporting. Assisted in performance tuning and optimization of applications, ensuring efficient system performance and reduced latency.

AWS Cloud Computing Intern

LinuxWorld Informatics Pvt Ltd

Jun, 2022 - Aug, 2022 2 months

DevOps Engineer - Intern

Radical Technologies India

Feb, 2022 - Jul, 2022 5 months

Junior DevOps Engineer

Crystaltech Services Private Limited

Nov, 2021 - Nov, 20221 yr

Assisted in the automation of CI/CD pipelines using Jenkins and Git, improving deployment efficiency and reducing manual errors. Managed and deployed applications on AWS services including EC2, S3, and IAM configurations. Wrote Shell scripts to automate routine tasks and system health checks. Supported containerized application deployments using Docker and Docker Compose. Worked on version control and repository management using Git and GitHub. Collaborated with development and QA teams to ensure smooth deployment and environment stability. Monitored system and application performance using Grafana and ELK Stack.

Major Projects

1Projects

System Monitoring Dashboard

Developed a custom system monitoring dashboard using Grafana and Prometheus to track performance and alerts.

Education

Master of Computer Applications
MIT World Peace University (2023)
Bachelor of Computer Applications
DAVV Indore (2020)