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Rishi Shivhare

Results-driven Technical Support Engineer and aspiring DevOps Engineer with 3.9 years of experience in managing enterprise applications, infrastructure automation, and system monitoring. Proven ability to support large-scale telecom systems, automate deployment pipelines, and ensure seamless operations. Proficient in Linux, CI/CD tools (Jenkins, Git), containerization (Docker), and monitoring solutions (Nagios, Grafana, ELK). Skilled in SQL and cloud services (AWS). Currently supporting Vodafone Idea’s APN enterprise at 6D Technologies. Previously contributed to CI/CD and cloud operations at Crystaltech Services. Holds an MCA from MIT World Peace University, Pune.



  • Role

    Elk stack Engineer

  • Years of Experience

    3.9 years

Skillsets

  • Linux
  • Prometheus
  • Bbit
  • Xshell-8
  • WinSCP
  • Windows
  • SQL
  • Shell
  • S3
  • Remedy
  • Pentaho
  • Notepad++
  • Nagios
  • Mobaxterm
  • AWS
  • Jira
  • Jenkins
  • IAM
  • Grafana
  • Github
  • Git
  • Excel
  • ELK
  • EC2
  • Docker Compose
  • Docker
  • CentOS
  • Bash

Professional Summary

3.9Years
  • Dec, 2022 - Present2 yr 11 months

    Operations Engineer

    6D Technologies
  • Nov, 2021 - Nov, 20221 yr

    Junior DevOps Engineer

    Crystaltech Services

Work History

3.9Years

Operations Engineer

6D Technologies
Dec, 2022 - Present2 yr 11 months
    Led the support and maintenance of BSS projects in the telecom domain, ensuring smooth operations and process improvement. Provided technical and application support and system monitoring for Vodafone Idea to ensure smooth operations. Implemented monitoring solutions using Nagios, Grafana, and ELK Stack, ensuring proactive issue detection. Handled shift handovers and resolved client tickets using Remedy and Jira. Troubleshot system issues using Linux and SQL, and worked closely with cross-functional teams for quick resolutions. Provided L2 support, troubleshooting application and infrastructure issues to minimize downtime. Implemented ETL pipelines using Pentaho Data Integration (PDI) for automated data transformation and reporting. Assisted in performance tuning and optimization of applications, ensuring efficient system performance and reduced latency.

Junior DevOps Engineer

Crystaltech Services
Nov, 2021 - Nov, 20221 yr
    Assisted in the automation of CI/CD pipelines using Jenkins and Git, improving deployment efficiency and reducing manual errors. Managed and deployed applications on AWS services including EC2, S3, and IAM configurations. Wrote Shell scripts to automate routine tasks and system health checks. Supported containerized application deployments using Docker and Docker Compose. Worked on version control and repository management using Git and GitHub. Collaborated with development and QA teams to ensure smooth deployment and environment stability. Monitored system and application performance using Grafana and ELK Stack.

Major Projects

1Projects

System Monitoring Dashboard

    Developed a custom system monitoring dashboard using Grafana and Prometheus to track performance and alerts.

Education

  • Master of Computer Applications

    MIT World Peace University (2023)

  • Bachelor of Computer Applications

    DAVV Indore (2020)