Riya Lavania

Orchestrating end-to-end client onboarding processes following policy sales, ensuring timely KYC approvals, test arrangements, and seamless policy activations. Strategically coordinating with the network team to manage and optimize scheduling of medical tests for clients Addressing and resolving waiting period contestations in client policies with a focus on compliance and client satisfaction. Facilitating effective communication with the claims team to expedite approvals and resolve disputes, enhancing overall service quality and customer experience. Streamlining interactions with the underwriting team to ensure efficient and accurate policy approval workflows.

Utilized data analytics to develop customized customer retention strategies, achieving an 86% increase in retention rates and enhancing customer satisfaction. Led operational process improvements, driving a 28% month-over-month increase in package delivery efficiency. Devised and implemented innovative sales strategies and customer engagement programs, resulting in a 15% growth in overall revenue. Strategically developed and executed business plans to achieve an 18% increase in surgical business revenue, strengthening market positioning and service quality.

Directed a team of 12 engineers to successfully manage solar plant installations across multiple regions, consistently delivering projects ahead of schedule. Leveraged advanced project management tools to coordinate the installation of solar infrastructure, ensuring seamless execution and project success. Streamlined the regulatory approval process by collaborating with electricity departments to ensure full compliance with standards and requirements. Implemented a vendor performance tracking system, achieving 100% on-time delivery across 15 vendors while upholding strict quality standards throughout the supply chain.

Successfully managed the 'Direct Communication Project,' optimizing patient status reporting systems across 15 hospitals for improved communication and care coordination. Developed and implemented standardized protocols for admissions and discharges, resulting in a 25% increase in patient satisfaction. Supervised and mentored a team of 6 Care Buddies, enhancing patient care efficiency by 20% through effective leadership and support. Streamlined patient flow operations, reducing wait times by 15% and significantly improving the overall patient experience.